<p><strong>Job Title:</strong> General Manager <br><strong>Location:</strong> North West Province Large Resort <br><strong>Industry:</strong> Hospitality<br><strong>Appointment Type:</strong> Permanent Recruitment<br><strong>Payment Type:</strong> Very competitive Monthly Salary + Live in + Benefits <br><strong>Closing Date:</strong> 15 October 2025<br><br></p><hr><p><strong>Job Summary</strong></p><p>My Client is seeking a highly driven, experienced, and results-oriented <strong>General Manager</strong> to lead and oversee all aspects of large-scale cleaning and housekeeping operations across a premier hospitality resort. The position requires a strong leader with proven success in managing complex operations, delivering exceptional service standards, and optimizing financial performance.</p><p>This is a senior leadership role where you will be responsible for driving operational excellence, managing multiple teams across hotels and time-share properties, and ensuring compliance with industry regulations and organizational standards. The ideal candidate will bring strong strategic acumen coupled with hands-on operational expertise.</p><hr><p><strong>Key Responsibilities</strong></p><ul><li><p>Oversee daily cleaning and housekeeping operations across hotel rooms, time-share units, public spaces, and back-of-house areas.</p></li><li><p>Lead, manage, and mentor a large workforce including Operations Managers, Housekeepers, Contract Managers, Supervisors, and cleaning staff.</p></li><li><p>Develop and manage departmental budgets, ensuring financial efficiency and adherence to cost controls.</p></li><li><p>Set and monitor performance targets related to cleanliness, service delivery, guest satisfaction, and operational efficiency.</p></li><li><p>Implement proactive strategies and best practices to continuously improve standards and service outcomes.</p></li><li><p>Collaborate closely with internal departments to ensure seamless guest experiences.</p></li><li><p>Ensure full compliance with health, safety, hygiene, and quality standards.</p></li><li><p>Produce accurate reports, insights, and recommendations for senior stakeholders.</p></li><li><p>Maintain effective communication channels across all operational levels.</p></li></ul><hr><p><strong>Required Qualifications & Experience</strong></p><ul><li><p>Minimum of 5 years senior management experience within the hospitality sector, preferably in resort or hotel environments.</p></li><li><p>Strong background in large-scale cleaning operations and team leadership.</p></li><li><p>Relevant tertiary qualification (Diploma or Degree) in Hospitality, Operations Management, or related field.</p></li><li><p>Previous experience with outsourced or contract-based cleaning services at General Manager level (advantageous).</p></li><li><p>Demonstrable financial acumen, with strong skills in budgeting and cost control management.</p></li><li><p>Proven ability to work under pressure in high-demand environments.</p></li></ul><hr><p><strong>Skills & Competencies</strong></p><ul><li><p>Exceptional leadership and team development skills.</p></li><li><p>Excellent communication skills, both written and verbal (English essential).</p></li><li><p>Strong organizational, planning, and time management abilities.</p></li><li><p>Report writing, analytical, and problem-solving skills.</p></li><li><p>Hands-on operational management style with strategic oversight.</p></li><li><p>Proficiency in computer systems and relevant software.</p></li></ul><hr><p><strong>Key Attributes</strong></p><ul><li><p>Results-oriented with a proven track record of driving operational performance.</p></li><li><p>Strategic thinker with the ability to execute plans effectively on the ground.</p></li><li><p>Proactive, adaptable, and solutions-focused.</p></li><li><p>Strong interpersonal skills with the ability to motivate and inspire teams.</p></li><li><p>Medically fit, reliable, and professional.</p></li></ul><hr><p><strong>Other Requirements</strong></p><ul><li><p>Valid Code 08 Drivers License.</p></li><li><p>Clear criminal record.</p></li><li><p>Willing to reside within the North West Province or relocate as required.</p></li></ul>

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