South Africa: Guest Relations Anchor – Luxury Island Resort – Mozambique | Lb posted by Kendrick Recruitment

️ Guest Relations Anchor ️ Luxury Island Resort | Mozambique Salary: Negotiable (DOE) | Live-in Overview A luxury island resort in Mozambique is seeking a professional and guest-focused Guest Relations Anchor to ensure every guest experiences exceptional service from arrival to departure. This role requires a highly organised, personable individual with strong attention to detail and a passion for luxury hospitality. Key Responsibilities • Meet and greet all guests on arrival and farewell them on departure, knowing guests personally by name • Understand and anticipate individual guest needs through interaction • Conduct thorough orientation of new guests on arrival, including dietary requirements and special requests • Communicate guest information effectively to other lodges and departments prior to arrival • Support the Lodge Manager with daily and weekly operational tasks, including budget control and guest experience initiatives • Assist with room allocation, planning for future bookings, and special requests • Participate in all morning and departmental meetings • Plan daily activities with activity guides and ensure smooth guest itineraries • Ensure rooms are checked by Housekeeping Manager before guest arrival • Host guests at meals in coordination with management when required • Manage check-outs and invoices in the absence of the Lodge Administrator • Assist with monthly operational planning, including training, staffing levels, and guest requirements • Adhere to and enforce company policies, procedures, and labour regulations • Ensure all departments meet minimum operational standards • Promote a culture of “Going the Extra Mile” across all teams • Oversee guest delight activities with guides, butlers, housekeepers, and other staff • Attend departmental and finance meetings as required • Conduct and oversee stock takes, equipment checks, and maintenance of furniture and facilities • Organise staff training workshops and monitor records • Maintain uniform standards, guest amenities, crockery, linen, and operational supplies • Conduct regular inspections of office, stores, laundry, and workshop areas to ensure cleanliness and organisation • Support community involvement initiatives and contribute to the resort’s guest storytelling and staff engagement programs Requirements • Previous experience in a guest relations or front-of-house role in a luxury resort environment • Strong organisational, planning, and communication skills • Ability to work under pressure while maintaining a high level of service • Hands-on, proactive, and flexible approach to duties • Passion for creating memorable guest experiences • Professional and approachable manner with strong interpersonal skills What’s on Offer • Competitive salary based on experience • Live-in accommodation • Opportunity to work in a high-end, unique island resort setting • Career growth in a professional and dynamic hospitality environment ⏳ If you do not hear from us within 7 working days, please consider your application unsuccessful.