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South Africa: Guest Relations Manager (Wine Estate & Hotel) – Stellenbosch / Brackenfell posted by Phoenix Recruitment

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Job Description

Wine Estate & Hotel in the Stellenbosch / Brackenfell area is seeking a proactive and detail-oriented Guest Relations Manager. In this key leadership role, you will be the face of the hotel, responsible for overseeing every aspect of the guest journey from check-in to check-out. You will lead the guest services team to ensure each guest enjoys a seamless, memorable experience. Duties: Lead and inspire the guest services team to deliver exceptional, personalised service. Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach. Monitor guest satisfaction and implement strategies to improve service delivery. Maintain a visible presence on the floor, engaging directly with guests to ensure their comfort and satisfaction. Ensure full compliance with health, safety, and hospitality regulations. Prepare and monitor departmental budgets and reports. Drive digital guest engagement and manage online review platforms. Develop and uphold guest service standards aligned with the hotel’s brand values. Coordinate with all departments to ensure a cohesive and responsive guest experience. Requirements: Grade 12 Minimum 3–5 years in a guest relations or management role, preferably within a luxury hotel. Strong leadership skills with the ability to inspire and coordinate a high-performing team. Exceptional communication and interpersonal abilities. Fluency in English is essential; additional languages are a plus. Advanced problem-solving skills and the ability to remain composed under pressure. Highly detail-oriented, with a passion for excellence in guest service. Tech-savvy, with experience using hotel management systems and digital feedback tools. Knowledge of Cape Town and the Wine Valley is highly advantageous. Flexibility to work shifts, including evenings, weekends, and public holidays. Valid driver’s license and a clean driving record. Cultural sensitivity and the ability to adapt to a diverse clientele.

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About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

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Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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