South Africa: Guest Services Liaison posted by Kendrick Recruitment

Guest Services Liaison | Luxury Hotel | Umhlanga

Kendrick Recruitment is seeking a well-presented and service-driven Guest Services Liaison to join the team at a luxury hotel in Umhlanga. This role requires a polished individual with excellent interpersonal skills who can provide outstanding service and ensure an exceptional guest experience.

Key Responsibilities:

• Welcoming guests and ensuring their needs are met throughout their stay.

• Assisting with check-ins, check-outs, and guest queries.

• Acting as the main point of contact for guest relations, providing personalised service.

• Liaising with other departments to ensure seamless service delivery.

• Handling complaints and resolving issues in a professional and timely manner.

Requirements:

• Previous experience in a guest-facing role within the hospitality industry.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a guest-focused approach.

• Professional appearance and manner.

• Ability to work effectively in a high-pressure environment.

Package:

• Salary: R8,000 per month.