Job Description
About the Role
Kendrick Recruitment is seeking a highly experienced Hospitality General Manager to lead operations across a luxury game reserve in Namibia. This is a live-in role on a working cycle of six weeks on, two weeks off, ideal for a seasoned professional with extensive safari and hospitality management experience.
Key Responsibilities
- Manage all hospitality personnel and departments across the reserve
- Develop and implement human resource progression and training programs
- Oversee financial and administrative management of the hospitality operations
- Lead strategic product development initiatives
- Interact with guests to ensure a professional five-star experience
- Ensure flawless, high-class service delivery across all camps
- Direct day-to-day front-of-house management of all camps
- Guide and manage camp management teams in each camp
- Liaise with the Guide Manager regarding activity needs and operational improvements
- Identify training needs and provide suitable solutions
- Implement and maintain lodge and company standards for front and back of house
- Address guest complaints directly and ensure corrective actions are implemented
- Analyse customer feedback and provide strategic direction for continuous improvement
- Manage camp budgets and provide progress reports
Requirements
Minimum 7 years’ experience at senior management level in the tourism industry, preferably 5-star safari properties
Bachelor’s degree in business, tourism, or a related field
Proven track record in financial and strategic management
Experience with staff training, evaluation, and development
Excellent communication and computer literacy skills
Fluent in English; multilingualism is advantageous
Knowledge of personalised service principles and processes
Professional presentation, responsible, and reliable
Familiarity with industry developments and trends
Valid driver’s license and Professional Driving Permit (PDP)
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
Salary: Negotiable depending on experience
Live-in benefits:
- Furnished accommodation
- Gas, water, and electricity
- Housekeeping services provided
- Use of a vehicle for company purposes
- Uniform sets
- DSTV Access to Wi-Fi (depending on availability)
- Flights with Wilderness Air to and from Windhoek (depending on availability)
- Free medical evacuation in the event of injury
- Free medical insurance – Accident Protector through Prosperity
- Subsidised bed night rates at select lodges for managers
- Pension and medical aid optional for expats; pension compulsory for locals
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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