South Africa: Hotel Manager posted by Kendrick Recruitment

Hotel Manager Luxury Hotel, Umhlanga, KZN

Kendrick Recruitment is seeking an experienced and dynamic Hotel Manager to lead operations at a prestigious luxury hotel in Umhlanga, KwaZulu-Natal. This senior leadership role requires a highly motivated individual with extensive experience across Rooms, Food & Beverage, and executive hotel management in a five-star environment.

Key Responsibilities:

Hotel Leadership and Management:

• Ensure the delivery of exceptional guest experiences and service recovery across all areas of the hotel.

• Actively embody and promote the hotels mission, values, and service standards.

• Maintain constant presence on the floor, interacting constructively with staff and guests.

• Conduct regular property inspections and ensure all maintenance, housekeeping, and safety requirements are met.

• Manage day-to-day hotel operations, including Front Office, Rooms, Food & Beverage, Housekeeping, Spa, and Security.

• Serve as Hotel Manager-on-Duty when required, overseeing peak operations and guest interactions.

• Lead VIP room inspections and ensure all guest areas meet luxury standards.

Team Leadership and Development:

• Manage, mentor, and coach the Senior Management team, ensuring adherence to operational and service standards.

• Oversee staff appraisals, performance management, and succession planning.

• Ensure effective rostering to balance labour efficiency with service quality and staff welfare.

• Support continuous training and development opportunities for all team members.

• Foster a culture of teamwork, engagement, and guest-oriented service.

Financial and Operational Oversight:

• Monitor and manage hotel budgets, revenue, and profitability.

• Analyse financial and operational data to identify risks and opportunities.

• Support Sales and Marketing initiatives, representing the hotel at supplier meetings and industry events.

• Ensure all revenue is accurately recorded and reported in accordance with hotel systems.

Guest Experience and Service Excellence:

• Ensure all guest interactions exceed expectations and adhere to the hotels luxury standards.

• Respond promptly and effectively to guest feedback and complaints.

• Collaborate with executive teams to anticipate guest needs and enhance the overall guest journey.

• Protect the hotels reputation by maintaining high standards of service, safety, and security.

Compliance, Health, and Safety:

• Ensure compliance with legal, health, and safety regulations at all times.

• Maintain awareness of emergency procedures and proactively manage risk.

• Uphold confidentiality and integrity in all hotel operations and employee matters.

Requirements:

• Degree or equivalent qualification in Hospitality Management, Business, or related field.

• Minimum 5 years Hotel Manager experience, including at least 3 years in Executive Management.

• Minimum 5 years experience in Rooms Management and Food & Beverage at a senior level in a 5-star hotel.

• Proficiency in Microsoft Office, Opera, and Micros systems.

• Strong knowledge of revenue management, budgeting, and financial analysis.

• Proven track record in guest interaction, service recovery, and high-end hospitality standards.

• Highly presentable with excellent verbal and written English communication skills.

• Ability to work flexible hours, weekends, holidays, late shifts, and travel as required.

Salary: Negotiable depending on experience.

This is a rare opportunity for a senior hospitality professional to lead a luxury hotel, ensuring operational excellence, outstanding guest experiences, and a motivated and high-performing team in Umhlanga.