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South Africa: Inbound Call Centre Agent (Contract) posted by Isilumko Staffing

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Job Description

About the Role

We are seeking dedicated and enthusiastic Inbound Call Centre Agents to join our team. As the first point of contact for clients, you will provide professional and efficient assistance with queries related to our financial products and services. Your primary focus will be delivering an exceptional customer experience while handling incoming calls regarding policies, claims, benefits, and general inquiries.

Key Responsibilities

  • Handle inbound calls from clients regarding financial products, policies, claims, and services.
  • Provide accurate information and solutions to client queries in a friendly and professional manner.
  • Assist clients with policy updates, claim submissions, and product information.
  • Escalate complex queries to the relevant departments or specialists.
  • Maintain a high level of product knowledge to assist clients effectively.
  • Log client interactions and outcomes in the customer management system.
  • Uphold Liberty’s standards of customer service and ensure each interaction is handled with care and efficiency.

Requirements

  • Matric/Grade 12 certificate.
  • Previous experience in a Call Centre environment, preferably within financial services or insurance.
  • Strong verbal and written communication skills in English.
  • Excellent listening and problem-solving abilities.
  • Ability to handle high call volumes while maintaining professionalism and patience.
  • Computer literacy with knowledge of CRM systems and Microsoft Office.

Qualifications

  • Matric/Grade 12 certificate.

Salary & Benefits

Full-time position with shift work. Availability to work weekends and public holidays as needed.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Finance/Accounting Jobs in South Africa

In the realm of finance and accounting in South Africa, industry trends indicate a strong demand for professionals with expertise in financial management, analysis, and planning. Typically, roles in this sector involve supporting the financial performance of an organization, ensuring compliance with regulatory requirements, and providing strategic advice to senior management. Generally, career prospects are promising, particularly for those with advanced qualifications or relevant work experience.

Salaries for finance and accounting professionals in South Africa can vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level positions may start within the R200 000 – R350 000 per annum range, while senior roles can command salaries ranging from R800 000 to over R1 million per annum. However, these figures are broad and can fluctuate based on market conditions, company needs, and individual performance.

Common skills required for finance and accounting professionals in South Africa include proficiency in financial software such as SAP, Microsoft Excel, and accounting systems; analytical and problem-solving abilities; strong communication and interpersonal skills; attention to detail and organizational prowess. Other essential skills may include knowledge of tax laws and regulations, financial modeling, and data analysis.

The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ finance and accounting professionals in South Africa. Financial services companies often require professionals with expertise in financial planning, risk management, and compliance. The technology industry demands professionals with experience in software implementation, cost analysis, and IT project management. Manufacturing sectors typically need accountants with knowledge of inventory management, supply chain optimization, and production planning.

Career development opportunities for finance and accounting professionals in South Africa are generally good, with many companies investing in training and development programs to enhance their employees’ skills. Typically, career progression involves moving into senior roles, such as financial manager, controller, or chief financial officer, where professionals can take on more strategic responsibilities and contribute to the organization’s growth and success.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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