Job Description
About the Role
We are seeking an experienced Reservations Manager to join our team in Cape Town, specializing in crafting personalized travel experiences for individual and group travelers. With a strong background in luxury travel planning and a passion for creating meaningful and memorable experiences, you will lead our team of Destination Specialists in overseeing the seamless coordination of all reservations.
Key Responsibilities
- Managing all aspects of the reservation process, including responding to inquiries, preparing quotes, and confirming bookings.
- Developing and customizing travel packages for inbound tourists, including accommodation, transportation, and activities.
- Building relationships with local suppliers, negotiating contracts, and managing pricing and availability.
- Ensuring smooth coordination of all travel arrangements, from initial inquiry to the completion of the trip.
- Providing excellent customer service, addressing inquiries, and resolving any issues or complaints.
- Implementing quality assurance measures to ensure accuracy and efficiency throughout the reservation process.
- Achieving sales targets and contributing to revenue generation.
- Utilizing reservation systems and other relevant technologies.
- Supervising and training a team of reservation staff.
Requirements
- Grade 12 A formal Travel & Tourism qualification
- At least 4 – 5 years management or supervisory experience in inbound tour operating
- Cape Town Based
- Strong communication and interpersonal skills.
- Customer-centric approach with a passion for delivering exceptional service.
- Proficiency in reservation systems and other relevant technologies.
- Experience in the travel industry, in inbound tourism.
- Proven ability to manage bookings from quote to completion.
- Strong organizational and problem-solving skills.
- Ability to work under pressure and meet deadlines.
- In-depth geographical, logistical and product knowledge of South, Southern and East Africa.
Salary & Benefits
[Salary information not mentioned in the original job description.]How to Apply
To apply for this exciting opportunity, please submit your application through our website.
About Travel / tourism Jobs in ZA
The travel and tourism industry in South Africa is typically a dynamic and fast-paced field, with a high demand for skilled professionals to cater to the growing number of domestic and international tourists visiting the country. This includes roles such as hotel management, hospitality operations, tour guiding, travel agency management, and more.
Salaries in the travel and tourism industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may start within a broad range of R150 000 to R250 000 per annum, while senior roles or those in larger companies may command salaries ranging from R400 000 to over R1 million per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances and industry standards.
Common skills required for careers in the travel and tourism industry in South Africa include excellent communication and interpersonal skills, a strong understanding of the local culture and tourism infrastructure, proficiency in multiple languages (such as English, Afrikaans, isiZulu, or isiXhosa), and experience with customer service, event management, and marketing. Typically, a degree or diploma in hospitality, tourism, or a related field is also required for many entry-level positions.
The industry sectors that commonly employ travel and tourism professionals include the financial services sector, technology industry, manufacturing sector, and more. Tourist infrastructure development projects are also creating new job opportunities across various sectors.
Career progression paths for those entering the travel and tourism industry in South Africa may include training and certifications in specialized areas such as hotel management, tour guiding, or travel agency operations. Typically, career advancement opportunities can be found through promotions within existing companies, networking events, and seeking mentorship from experienced professionals. Additionally, many travel and tourism companies invest in staff development programs to enhance skills and knowledge, providing opportunities for employees to take on new challenges and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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