South Africa: Inbound Sales Agent – Remote posted by Headhunters

Our UK-based client in the e-commerce industry is seeking to employ an Inbound Sales Agent to join their team.

This opportunity is entirely REMOTE, requiring a reliable home office setup.

Requirements:

• Minimum of 12 years of inbound sales or customer service experience.
• Excellent verbal and written communication skills with a clear and confident phone manner.
• Proficient in using CRM platforms and online communication tools.
• Proven ability to meet and exceed sales targets.
• Passionate about delivering an excellent customer experience.
• Reliable internet connection and quiet, professional workspace for remote work.
• Self-motivated, disciplined, and able to work independently with minimal supervision.
• Strong problem-solving and objection-handling abilities.

Responsibilities, but not limited to:

• Handle inbound sales inquiries via phone, email, and online chat in a professional and efficient manner.
• Convert inbound leads into confirmed sales through active listening and persuasive communication.
• Provide accurate information on products, pricing, and promotions.
• Build rapport with customers to understand their needs and recommend suitable solutions.
• Maintain up-to-date product knowledge and stay informed about policies and procedures.
• Record all customer interactions and sales accurately within the CRM system.
• Achieve and exceed individual and team sales targets.
• Collaborate with colleagues and team leaders to improve sales techniques and enhance the customer experience.
• Manage post-sale follow-ups and ensure a smooth onboarding process for new customers.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.