Job Description
Our UK-based client in the e-commerce industry is seeking to employ an Inbound Sales Agent to join their team.
This opportunity is entirely REMOTE, requiring a reliable home office setup.
Requirements:
- Minimum of 12 years of inbound sales or customer service experience.
- Excellent verbal and written communication skills with a clear and confident phone manner.
- Proficient in using CRM platforms and online communication tools.
- Proven ability to meet and exceed sales targets.
- Passionate about delivering an excellent customer experience.
- Reliable internet connection and quiet, professional workspace for remote work.
- Self-motivated, disciplined, and able to work independently with minimal supervision.
- Strong problem-solving and objection-handling abilities.
Responsibilities, but not limited to:
- Handle inbound sales inquiries via phone, email, and online chat in a professional and efficient manner.
- Convert inbound leads into confirmed sales through active listening and persuasive communication.
- Provide accurate information on products, pricing, and promotions.
- Build rapport with customers to understand their needs and recommend suitable solutions.
- Maintain up-to-date product knowledge and stay informed about policies and procedures.
- Record all customer interactions and sales accurately within the CRM system.
- Achieve and exceed individual and team sales targets.
- Collaborate with colleagues and team leaders to improve sales techniques and enhance the customer experience.
- Manage post-sale follow-ups and ensure a smooth onboarding process for new customers.
Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.
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