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South Africa: It Customer Service Co-Ordinator posted by Datafin

Date 2024-10-13
Job Title It Customer Service Co-Ordinator
Employer Datafin
More Information
Salary 0
Category It Computer
Location South Africa
/ South Africa

Job Summary

IT Customer Service Co-OrdinatorMedia/Marketing/Sales
Pretoria/Centurion – Gauteng

ENVIRONMENT:
A Software and Technology Firm is looking for a committed IT Customer Service Coordinator to join their team. The ideal candidate should be passionate about providing excellent customer service and have a solid understanding of technical concepts or an IT background. Basic knowledge of SQL and familiarity with health industry regulations and best practices are advantageous.
DUTIES:
  • Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback to ensure SLA compliance.
  • Workflow Management: Efficiently manage IT query workflow, ensuring smooth operations and adherence to schedules.
  • Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution within timeframes.
  • Reporting: Generate and analyse performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
  • Quality Assurance: Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
  • Communication: Foster open communication within the team and act as a liaison between the team and client as well as between the team and senior management, conveying feedback, challenges, and opportunities.
  • Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.
REQUIREMENTS:
  • Good technical comprehension a must
  • IT background beneficial
  • Basic understanding of SQL
  • Knowledge of relevant health industry regulations and best practices beneficial.
ATTRIBUTES:
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Ability to work under pressure and meet performance targets.
Apply for this Job

It Customer Service Co-Ordinator position available in South Africa, South Africa. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-10-13 at 16:09:25 in the It Computer category

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