Date | 2024-10-13 |
---|---|
Job Title | It Customer Service Co-Ordinator |
Employer | Datafin More Information |
Salary | 0 |
Category | It Computer |
Location |
South Africa / South Africa |
Job Summary
Pretoria/Centurion – Gauteng
- Performance Management: Monitor team performance through KPIs and quality metrics, providing regular feedback to ensure SLA compliance.
- Workflow Management: Efficiently manage IT query workflow, ensuring smooth operations and adherence to schedules.
- Customer Escalations: Handle escalated customer inquiries or complaints with professionalism and a focus on resolution within timeframes.
- Reporting: Generate and analyse performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
- Quality Assurance: Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
- Communication: Foster open communication within the team and act as a liaison between the team and client as well as between the team and senior management, conveying feedback, challenges, and opportunities.
- Adherence to Policies: Ensure team members comply with company policies, procedures, and compliance requirements.
- Good technical comprehension a must
- IT background beneficial
- Basic understanding of SQL
- Knowledge of relevant health industry regulations and best practices beneficial.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Ability to work under pressure and meet performance targets.
It Customer Service Co-Ordinator position available in South Africa, South Africa. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-10-13 at 16:09:25 in the It Computer category
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