South Africa: Management Couple (Small Luxury Lodge) – Welgevonden posted by Phoenix Recruitment

Small luxury Lodge in Welgevonden Private Game Reserve is looking for Management Couple. He: Lodge Manager & Head Field Guide She: Administration and In-House Manager These appointments require a blend of leadership, business acumen and excellent guest focused skills , including communication, financial management , staff leadership, problem solving and a good understanding of the hospitality industry . Honesty, dedication, commitment, integrity and reliability are the cornerstones of these appointments. Duties: Team Leadership: Motivating, training and managing staff, fostering a positive environment and resolving any conflicts. Must be able to lead and mentor staff. This involves setting goals, conducting performance reviews and fostering a positive working environment. Communication: Clear oral and written skills in communicating with guests, staff and management, excellent listening skills equally important. Problem Solving: A creative and practical ability to handle any guest requests or complaints as well as any operational issues. Cultural Awareness & Adaptability: Understanding and working with various guest nationalities and diverse staff backgrounds. Business and Financial Skills: Financial Literacy: Must have a good understanding of revenue management, expense tracking and a sound working knowledge of the MS Office Suite. Skills relating to tracking expenses, monitoring lodge procurements and costs, invoicing and reporting. Operational & Technical Skills & Requirements: Operations Management: Overseeing daily office and lodge operations, optimising workflow and supervising office and general staff, housekeeping, kitchen, maintenance, food & beverage, front of house and Lodge procurement processes. Requirements: A diploma in Hospitality Management would be advantageous. Understanding the reservations system, POS and Lodge communications hardware and operating systems. Able to compile operational and project plans and oversee the execution thereof. He must have a valid PDP, Driver’s license, First Aid Level 1 (minimum) certificate, FGASA level 1 (minimum) – FGASA Level 2 would be an advantage & a valid snake handling course certificate Excellent interpersonal skills, extensive knowledge of the bush and wildlife, practical abilities and a strong sense of responsibility. She must have a valid PDP, Driver’s license and First Aid Level 1 (minimum) certificate. Attention to Detail: Crucial for managing staff, operations, reservations, inventory and high service standards. Must know how to effectively assign tasks to staff based on their strengths to empower employees and manage workloads efficiently to allow sufficient time to focus on higher level tasks and responsibilities. Discretion & Confidentiality: Access to personal and business information will require a high level of professionalism and the ability to maintain confidentiality. Customer Service: A deep commitment to providing exceptional, personalized guest experiences. A good knowledge of Food & Beverages and service levels. Adaptability & Flexibility: In order to address unforeseen circumstances, such a weather changes or guests’ limitations and concerns, he must be flexible and adaptable.