What You’ll Do
As a Professional Services Engineer, you’ll wear several hats:

• Guiding customers through deployments and optimisations.
• Writing scripts to automate rollouts and improve efficiency.
• Brainstorming and building new ways to trip up attackers.
• Collaborating with teams to bring innovative detection ideas to life.

Key Responsibilities

• Engage with customers to understand their security challenges and goals.
• Deliver hands-on walkthroughs, product demonstrations, and training sessions.
• Build scripts and automation tools to streamline deployments.
• Review and optimise customer configurations and run health checks.
• Research and build proof-of-concepts for new detection capabilities.
• Collaborate internally to refine processes, tooling, and documentation.
• Act as an advocate for customer needs and feedback.

Location

• Worldwide (Remote-friendly).
• If based in South Africa (Cape Town or Johannesburg), occasional office visits are welcomed but not required.

Key Skills
You don’t need to tick every box, but here’s what we value:

• Scripting & automation – Python, Bash, or PowerShell.
• Security mindset – Understanding attacker behaviours (initial access, lateral movement, reconnaissance, etc.).
• Technical fundamentals – Networking (TCP/IP, DNS), APIs/HTTP/S, Windows and Linux.
• Curiosity – You’re constantly asking, How does this work? and How can I break it?
• Communication skills – Able to engage effectively with both technical engineers and non-technical stakeholders.

Bonus Points For

• Experience in penetration testing, incident response, or threat detection.
• Prior exposure to deception/honeypots.
• Contributions to security tooling or open-source projects.
• Experience working with international customers and distributed teams.

You’ll be part of a team that values thoughtful, impactful work. We build technology we believe in, for people we respect, to defend against adversaries we understand.

Please note only suitable candidates will be contacted