South Africa: Reservationist posted by Craven Cottage CC

Duties:
 
Handle incoming reservation calls and emails, ensuring accurate booking information is captured.
Provide clients with information regarding availability, rates, and room types (or other relevant products/services).
Process and confirm reservations, including special requests and requirements.
Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences
Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner.
Maintain and update reservation records in the system.
Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience.
Assist with cancellations, no-shows, and rebooking’s as necessary.
Provide outstanding customer service and ensure customer satisfaction.
Liaise with clients, sales team and operational departments
Allocation of payments and banking daily
Prepare daily reports
Perform other duties and tasks as operationally required
 
Requirements:
 
Grade 12
Hospitality diploma
Minimum of 2 years in a 4/ 5-star hotel as a reservationist
Previously experience at a hotel in an isolated environment
Having a 3-year recognised, is a strong advantage
Proficient in Microsoft 365
Proficient in one or more of the Opera, E-Res and Booking.com platforms
Possess strong guest relations experience, excellent phone etiquette
Possess strong mathematical skills
Possess administrative skills
Possess excellent writing and verbal skills, paying attention to spelling and grammar
Be fluent in English
 
Package on offer:
 
R9K + Single live-in accommodation
All meals
Provident fund (7,5% employer, 7,5% employee)
Share of pooled tips
6 days OFF monthly, 21 days of Annual leave
Uniform