South Africa: Senior Inbound Consultant – Gauteng (Remote / Hybrid) posted by Phoenix Recruitment

Inbound DMC based in Gauteng (hybrid / remote working) is looking for a Senior Inbound Consultant Specializing in crafting exceptional experiences for discerning travellers from around the world with focus on the North America market, you will be curating bespoke journeys through Southern & East Africa that leave lasting impressions. You will be responsible for providing outstanding inbound travel services to clients, including itinerary planning, creating and managing bookings and providing accurate travel documentation & information . You will also maintain relationships with suppliers and handle any issues that may arise while clients are travelling. Duties: Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately Managing all aspects of tours from quoting through to post tour file closure Ensuring your in-country guest tours run smoothly and without error Being on call for your in-country guests after hours while they are travelling Tour administration to be maintained and accurate Booking all services for your tours Coordinating all invoicing / payments for your tours with accounts Reconfirmation of all services prior to travel Preparation of Travel documents Requirements: Grade 12 Formal Travel & Tourism qualifications Minimum 3 years of proven experience as a luxury inbound travel as a consultant Exceptional interpersonal and communication skills, with the ability to interact effectively with high-profile clients & agents Knowledge of luxury travel destinations, accommodations, and experiences in Southern and/or East Africa Excellent written and verbal command of the English language Proficiency in Tourplan is essential Proven ability to work effectively in a team and independently. Crisis management and problem-solving skills. Attention to detail and organizational skills. Ability to handle high volumes of work without compromising on accuracy Working with a sense of urgency and meeting deadlines