South Africa: Senior Reservation Consultants – Luxury Property Group – Franschhoek / Durbanville | Lb posted by HotelJobs

January 15, 2026 Jobs in South Africa

HotelJobs

South Africa

Other IT/Computer

Job Description

About the Role

We are seeking a highly skilled Senior Reservations Consultant to join a prestigious luxury property group in Franschhoek/Durbanville. The successful candidate will have strong reservations experience, excellent administrative skills, and a passion for delivering exceptional service to both clients and agents.

Key Responsibilities

Administration: Ensure all incoming emails and reservation messages are dealt with promptly and accurately
Respond to all emails on the same business day
Answer telephone calls courteously and professionally, as promptly as possible
Accurately capture all reservation details in the PMS
Maintain full knowledge of all rates, including rack and contracted STO rates
File and retrieve reservation records accurately
Work confidently with internal PMS and external reservation systems (e.g. Apply Below and other third-party platforms)
Verify daily bookings prior to guest arrival for accuracy and confirmation
Follow up on provisional reservations before expiry dates
Ensure reservations are tracked correctly for statistical purposes (codes)
Maintain accurate guest history records
Hold in-depth knowledge of all rooms, suites, activities, and facilities, as well as competitor offerings
Fully understand and advise on all special offers
Provide accurate guidance on property logistics, including arrival and departure options, ensuring guests and agents are well informed

Requirements

Proven experience as a Reservations Consultant within a luxury hospitality environment
Strong knowledge of reservations systems (PMS and third-party platforms)
Excellent administrative and organisational skills with strong attention to detail
Financial acumen in handling rates, invoicing, and payments
In-depth knowledge of luxury hospitality operations and guest expectations

Qualifications

Proven experience as a Reservations Consultant within a luxury hospitality environment

Salary & Benefits

R25 000 per annum

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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