South Africa: Senior Travel Designer (Inbound Dmc) – Cape Town / Jhb (Hybrid) posted by Phoenix Recruitment

Well known Destination Management Company with offices in Cape Town & Johannesburg is looking for a Senior Travel Designer. The ideal candidate will be passionate about luxury travel , conservation and creating unforgettable journeys and able to craft extraordinary experiences across Southern and East Africa. As a Senior Travel Designer, you’ll deliver exceptional, personalised travel experiences for guests and agents. You’ll combine deep product knowledge with high-touch service, fast response times and a consultative approach. Your mission: build strong relationships , curate bespoke itineraries and drive sales while maintaining healthy margins. Duties: Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity. Curate bespoke journeys reflecting guest preferences and group standards. Identify upselling opportunities to enhance guest experiences. Build trust-based relationships, understand agent preferences and collaborate with Sales and Operations teams. Quote accurately and timeously, maintain meticulous booking files and ensure seamless execution of itineraries. Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics. Optimise bed nights and margins, track financial performance and ensure revenues are secured. Stay current on group’s camps and experiences across Southern & East Africa and confidently position offerings. Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery. Requirements: Matric with Maths (Standard Grade or higher) Tertiary qualification in Travel & Tourism or Hospitality. At least 4–5 years in a senior travel design or reservations role; proven experience in itinerary planning, customer service, and sales; familiarity with TourPlan and Microsoft Office. Exceptional attention to detail, strong communication (English required, European languages advantageous) Organisational skills and ability to upsell and personalise travel experiences. Creative, proactive, service-driven, passionate about wildlife and conservation Able to work under pressure Dedicated to customer satisfaction.