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South Africa: Service Engineer – Uae posted by Inisys Africa BIM Solutions (Pty) Ltd

Service Engineer – Uae

Posted on 2025-03-31

Job Summary

Repair and troubleshooting:
This role will ensure servicing is completed to a high standard within agreed timeline with direct and indirect customers.  

  • Provide alternative solutions to customers to solve their short-term cover if repair cannot be
  • completed on time.
  • Provide proper diagnostics to find root cause of the problem.  
  • Advise to change only defective item, not the full system.
  • Report the daily activities to service coordinator through internal system.

 
Installations:

  • Lead on installation from start to finish [Plan Pre-Installation Visit, make sure all requirements are present at customer site before installation start].
  • Test, train, and commission, and handover
  • Collect signed acceptance certificate from customer

 
Sales and lead generation:

  • Generate Spare parts list for existing installations
  • Initiate critical spare parts discussions with customer.
  • Make sure customer is using Company Genuine parts and define their source of buying.
  • Define reason for using copy parts if found, and report to product management.
  • Generate leads for retrofits and report to product management.

Other Activities:  

  • In case of no service calls, conduct regular customer visits for sales and lead generation activities.
  • Understand more about customer’s cutting and welding activities.  

Machine documentation:

  • Update & Maintain list of Installed bases.
  • Update & Maintain Machine documentations of all installed base.
  • Prepare critical complaint report regularly and maintain a copy in the server location.
  • Prepare quality complaint report for products and suggestion for development.

Trainings:  

  • Train customers & distributors on process, operation, and maintenance. 

Demonstrations:

  • Conduct successful demonstrations at customer places & Client process center.

Key interfaces:

  • Key interfaces will include Customers/distributors/agents, logistics, sales department, local product management and central After Sales Team.

 Requirements 

  • Minimum 5-7 years as a Service Engineer in welding and cutting industry
  • Excellent communication skills in English are required and any additional language skills would be advantageous.
  • Diploma or bachelor’s degree or higher in Electrical/ Electronic Engineering discipline

Technical Requirements  

  • A self-motivated, commercially focused candidate with excellent communication skills.   
  • Strong Analytical and problem-solving skills and the ability to think spontaneously
  • Strong Technical skills with the ability to improvise and solve product queries
  • A valid local driving license is essential

 
Mobility & Travel Requirements  

  • This role will involve travel within the assigned region.

What the company offers:

  • Salary including HRA and transport allowance, life and medical insurance cover.
  • Visa for the family, medical insurance to the spouse and up to 3 children.
  • Company car, cellphone & laptop.
  • Eligible for bonus & merit increase based on individual performance.

Service Engineer – Uae position available in South Africa, South Africa. This job position was posted by Inisys Africa BIM Solutions (Pty) Ltd. The job has been posted as a char8000 ad on 2025-03-31 at 01:04:26 in the Engineering category

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