Stellenbosch: Bookings Clerk posted by SydSen Recruit

About the Role

We are seeking a highly skilled and experienced Bookings Clerk to join our team at SydSen Recruit in Stellenbosch. As a key member of our dealership, you will be responsible for managing customer appointments, providing exceptional service, and ensuring seamless operations. If you have a passion for delivering outstanding customer experiences and a strong background in the motor dealership industry, we encourage you to apply.

Key Responsibilities

• Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
• Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
• Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians’ time.
• Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.
• Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
• Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership’s database or CRM system.
• Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
• Identify opportunities to upsell additional services or products based on customers’ vehicle maintenance needs and dealership promotions.
• Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.
• Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organized workspace.

Requirements

• Minimum Senior Certificate – Grade 12
• Fully Bilingual (English, Afrikaans)
• Working experience in the role of Bookings Clerk within a Dealership would be preferred.
• Motor dealership industry experience is essential

Qualifications

• Completed Grade 12
• Bilingual (English and Afrikaans)

Salary & Benefits

A competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions.