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Stellenbosch: Boutique Guest House Manager posted by Providence Hotels

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Job Description

The Guest House Manager is responsible for the full day-to-day management of the property and its resources. This role requires a hands-on leader who delivers exceptional guest experiences while maintaining strong operational, administrative, and financial oversight. The ideal candidate is a natural host, an organised administrator, and a people-focused manager who fosters both guest satisfaction and team engagement. Key Responsibilities & Performance Areas Oversee and manage all daily guest house operations, including: Guest relations & complaint handling Housekeeping & room standards Breakfast and food service offerings Maintenance coordination & reporting Stock, inventory and supplier management Sales, marketing & online distribution (incl. Nightsbridge & Nightsbridge partner platforms via Nightsbridge & MS Office proficiency) Employee relations, training & performance management Ensure guest rooms are maintained at the highest standards of cleanliness, comfort and presentation Conduct daily cash-ups, manage petty cash and complete monthly account reconciliations Monitor financial performance and prepare monthly reports vs budgets for stakeholders Manage and respond to online reviews and guest feedback across platforms Inspire, motivate and lead the team, ensuring: Positive staff culture and strong working relationships Daily task scheduling and duty direction Ongoing training and development Handle guest complaints swiftly and professionally, ensuring effective resolution Work hospitality shifts as required, including weekends and public holidays Minimum Requirements Previous experience in a 4/5 star hospitality management role Strong administrative and financial management skills Excellent communication and interpersonal abilities Proven ability to lead, train and support a team Excellent computer literacy in: MS Office (Word, Excel, Outlook ) Email communication Nightsbridge and SEMPER PMS experience Valid driver’s licence, own vehicle and willingness to travel for work Ability to work hospitality shifts Must reside in or near Stellenbosch or surrounding areas Personal Attributes Exceptional hosting ability and genuine passion for guest experience Highly organised with strong problem-solving skills Calm under pressure, proactive and solution driven Team orientated, fair and supportive leadership style

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Cape Winelands

The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.

When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.

In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.

The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.

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In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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