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Stellenbosch: Desktop Support Engineer

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Job Description

About the Role

We are seeking a skilled Desktop Support Engineer to join our team in Stellenbosch, South Africa. As a key member of our IT support team, you will be responsible for providing top-notch technical support and maintenance services to our employees’ desktops, laptops, and peripherals.

Key Responsibilities

  • Respond to and resolve incidents/requests for desktops, laptops, and peripherals
  • Support operating systems, productivity apps, email, and printing
  • Provide remote assistance and desk-side support as needed
  • Install, configure, upgrade, and maintain hardware and software; manage drivers, firmware, and patching to keep devices secure and up to date
  • Maintain accurate asset inventory and documentation
  • Create and maintain user accounts and profiles; handle permissions and password resets in line with policy
  • Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary
  • Ensure security baselines, updates, and endpoint protection are applied; support privacy and acceptable-use policies
  • Prepare devices, access, and orientation for new joiners; deprovision and recover assets on exit
  • Work with suppliers and support partners to resolve issues and complete warranty repairs
  • Log, track, and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training
  • Participate in desktop rollouts, OS/application upgrades, and improvement initiatives
  • Provide on-call/after-hours support as required

Requirements

Education & Experience: A, N or Diploma in IT (or equivalent experience)

Years of Experience: 2 years in desktop support or similar role

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Cape Winelands

The IT and computing industry is a significant contributor to the Cape Winelands’ economy, with many multinational companies having a presence in the region. Typically, job seekers in this field can expect a dynamic and fast-paced work environment, with opportunities for growth and development. Generally, professionals in this sector are expected to be highly skilled and adaptable, as the industry is constantly evolving.

Broadly speaking, salaries for IT and computing professionals in Cape Winelands typically fall within the following ranges: junior positions (e.g., help desk support, software testing) may expect a salary of around R400 000 – R600 000 per annum, while senior roles (e.g., software development, data analytics) can range from R800 000 to over R1 million. However, it’s essential to note that these figures are broad and can vary greatly depending on factors such as experience, company size, and industry sector. For instance, a more experienced professional working for a larger financial services sector company may earn significantly more than a less-experienced individual in a smaller manufacturing sector organisation.

Common skills required for IT and computing roles in Cape Winelands include proficiency in programming languages (e.g., Java, Python), experience with software development methodologies (e.g., Agile), knowledge of cloud computing platforms (e.g., AWS, Azure), data analysis tools (e.g., Excel, Tableau), and a strong understanding of cybersecurity principles. Other essential skills may include problem-solving abilities, effective communication skills, and the ability to work collaboratively in a team environment.

Industry sectors that commonly employ IT and computing professionals in Cape Winelands include financial services, technology, manufacturing, healthcare, and education. Additionally, many companies in these sectors have operations or facilities located within the region, providing opportunities for job seekers.

Career development is essential for IT and computing professionals seeking to advance their careers. Typically, opportunities exist for professional growth through training and development programs, mentorship schemes, and networking events. Many employers also provide career progression pathways, such as promotions to senior technical roles or transfers to other areas of the business. By staying up-to-date with industry trends, expanding their skill sets, and building strong relationships with colleagues and industry peers, job seekers in this field can create a successful and fulfilling career.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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