Stellenbosch: Fuel Station General Manager

Key Responsibilities Overall Site Operations: Lead and coordinate all site activities, ensuring seamless interaction between the forecourt, convenience store, and Vida e Caffè operations. Staff Leadership & Scheduling: Manage and mentor a multi-level team through the Convenience Manager and forecourt supervisors, ensuring effective communication, scheduling, and performance management. Inventory & Stock Control: Oversee stock management, reconciliations, and periodic audits to maintain accurate stock levels and minimize losses. Sales & Target Achievement: Monitor sales performance, identify growth opportunities, and implement strategies to achieve site-wide profitability targets. Customer Service Excellence: Promote and maintain exceptional service standards throughout all departments, ensuring all customer queries are resolved efficiently. Compliance & Safety: Serve as the primary compliance officer for health, safety, security, and environmental standards, ensuring full regulatory compliance. Financial Management & Reporting: Oversee site financials, including cash-ups, reconciliations, and monthly reports for head office review. Merchandising & Promotions: Manage product presentation, in-store marketing, and promotional activities to drive sales and maintain brand standards. Site Maintenance: Ensure that all equipment, facilities, and systems are well-maintained and fully operational. Stakeholder Engagement: Liaise with franchise representatives, suppliers, and auditors to ensure operational alignment and site compliance. Qualifications & Experience Experience: Minimum 5 years in fuel retail, convenience store, or related retail management. Experience managing a service station with a café or quick-service outlet will be advantageous. Leadership: Strong leadership, communication, and people management skills, with the ability to inspire, develop, and motivate teams. Customer Service: A customer-centric mindset with a proven record of maintaining high service standards. Financial & Analytical Skills: Competence in budget management, sales reporting, and cost control. Technical Skills: Proficiency in MS Office (Excel, Word) and experience with POS and inventory systems