Guest Relations Officer / Hotel Reception
Posted on 2025-04-23
| Employer | Kendrick Recruitment |
|---|---|
| Salary | 0 |
| Category | Tourism Hospitality |
| Location | Western Cape / Stellenbosch |
Job Summary
Kendrick Recruitment is currently seeking a professional and service-driven Guest Relations Officer / Hotel Receptionist to join a prestigious luxury wine estate in Stellenbosch. The successful candidate will play a key role in ensuring an exceptional guest experience from arrival to departure, upholding the highest standards of hospitality and communication.
Key
Responsibilities:
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Warmly welcome and introduce guests to the estate
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Manage guest check-ins and check-outs efficiently and professionally
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Coordinate and communicate guest information to all relevant departments
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Assist with restaurant, tour, and transfer bookings, as well as itinerary planning
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Maintain accurate guest information and rates in the system
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Update and manage guest profiles using Protel
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Prepare welcome letters and registration cards
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Maintain and manage daily itinerary documentation and call logs
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Handle guest inquiries, calls, and concerns promptly and effectively
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Assist with lodge reservations, messages, and liaise with Spa, Housekeeping, and Restaurant departments as needed
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Ensure accurate booking, tracking, and charging of all guest transfers
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Support restaurant bookings on Dine-plan as required
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Perform thorough handovers between early/late shifts and Night Auditor
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Assist with Night Audit duties twice a month
Requirements:
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Hospitality Certificate or Diploma
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Minimum of 23 years experience in a similar front-of-house or guest relations role
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Excellent administrative and computer skills
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Strong command of English, both written and spoken
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Outstanding interpersonal and communication abilities
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Strong customer service orientation and people skills
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Ability to interact professionally with high-profile guests
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Well-groomed, friendly, and confident demeanor
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High attention to detail and exceptional organizational skills
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Ability to remain calm and focused under pressure
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Proactive attitude and strong team player
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Must have reliable transport to and from work
If you are passionate about hospitality and committed to creating memorable guest experiences, send your CV to Kendrick Recruitment to apply.
Guest Relations Officer / Hotel Reception position available in Western Cape, Stellenbosch. This job position was posted by Kendrick Recruitment. The job has been posted as a free ad on 2025-04-23 at 15:03:10 in the Tourism Hospitality category
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