<p><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Guest Relations Officer (Seasonal) | Luxury Wine Estate | Stellenbosch</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><p><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Salary:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"> R16,000 Negotiable Depending on Experience<br></span></span></p><p><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Contract:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"> 6-Month Seasonal Contract<br></span></span></p><p style="text-align:start"></p><p style="text-align:start"><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Kendrick Recruitment is seeking a professional and personable </span></span><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Guest Relations Officer</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"> to join a prestigious luxury wine estate located in Stellenbosch. This seasonal role requires a polished individual with excellent interpersonal skills who can deliver exceptional guest experiences and uphold the highest standards of service.<br></span></span></p><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Key Responsibilities:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Act as the first point of contact for guests, ensuring a warm and professional welcome<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Manage guest check-ins, check-outs, and reservations with accuracy and efficiency<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Handle guest queries, complaints, and requests in a professional and timely manner<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Assist in coordinating guest experiences, including tours, tastings, and special events<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Maintain clear communication between departments to ensure seamless service delivery<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Uphold the estates brand values and ensure consistent service excellence<br></span></span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Requirements:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Previous experience in guest relations, front of house, or hospitality is essential<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Strong communication and interpersonal skills with a professional demeanour<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">High attention to detail and the ability to multitask under pressure<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Knowledge of wine and luxury hospitality would be advantageous<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Flexible to work shifts, weekends, and public holidays as required<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Well-presented with a positive and service-orientated attitude<br></span></span></p></li></ul><p style="text-align:start"><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">This is an excellent opportunity for a motivated individual looking to work in a world-class luxury hospitality environment within the Cape Winelands.</span></span></p>

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