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Stellenbosch: Service Advisor X2 – Urgent posted by Bonafide Human Capital

Date 2025-01-14
Job Title Service Advisor X2 – Urgent
Employer Bonafide Human Capital
More Information
Salary 0
Category Automotive
Location Western Cape
/ Stellenbosch

Job Summary

Our well known automotive vehicle dealer client based in Stellenbosch is looking to employ 2 x experienced customer service driven Service Advisors.Must have minimum 3 years` experience and preferably Afrikaans speaking.The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.The responsibilities of a Service Advisor include the following tasks:Receive customers in a professional and friendly manner in order to ensure they feel valued.Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.Ensure customer complaints are effectively managed via relevant CRM system/s.Maintain and further develop own personal knowledge base in order to remain current and relevant.Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.Attend all relevant OEM training.
Service Advisor X2 – Urgent position available in Western Cape, Stellenbosch. This job position was posted by Bonafide Human Capital. The job has been posted as a free ad on 2025-01-14 at 08:37:08 in the Automotive category

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