| Date | 2024-10-14 |
|---|---|
| Job Title | Waiter |
| Employer | IntelliStaff More Information |
| Salary | 2024 |
| Category | Tourism Hospitality |
| Location |
Western Cape / Stellenbosch |
Job Summary
Key
Responsibilities:
- Team Leadership:
- Supervise and coordinate the activities of the waitstaff to ensure efficient and effective service.
- Train and mentor new staff members, ensuring they understand and follow hotel service standards and procedures.
- Conduct regular briefings with the service team to communicate daily specials, guest preferences, and other relevant information.
- Guest Service:
- Greet guests warmly and ensure they are seated promptly.
- Take orders and provide recommendations based on guest preferences and menu knowledge.
- Ensure that all guest requests and dietary requirements are met promptly and accurately.
- Address and resolve any guest complaints or concerns in a courteous and professional manner.
- Service Management:
- Oversee the setup and cleanliness of the dining area, including tables, chairs, and service stations.
- Coordinate with the kitchen staff to ensure timely and accurate delivery of food orders.
- Monitor the flow of service and make adjustments as necessary to maintain a high level of efficiency and guest satisfaction.
- Manage the opening and closing duties of the restaurant, ensuring all tasks are completed properly.
- Quality Control:
- Ensure that all food and beverages are served according to hotel standards, including presentation and temperature.
- Regularly check the quality of food and beverages served to guests.
- Maintain a clean and organized work environment, adhering to health and safety regulations.
- Inventory and Supplies:
- Monitor and manage inventory levels of service-related items, including utensils, linens, and glassware.
- Coordinate with the restaurant manager to order and restock supplies as needed.
- Implement cost-effective practices to manage resources and minimize waste.
- Financial Responsibilities:
- Assist with processing guest payments accurately and efficiently.
- Ensure proper handling of cash and credit transactions, maintaining a balanced cash register.
- Assist in managing budgets and controlling costs related to the dining room operations.
Qualifications:
- Experience:
- Minimum of 3-5 years of experience in a supervisory role in a restaurant or hotel dining environment.
- Proven track record of delivering high-quality customer service.
- Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- High level of attention to detail and commitment to excellence.
- Ability to multitask and work effectively under pressure.
- Strong organizational and problem-solving abilities.
- Education:
- High school diploma or equivalent required.
- Bachelor’s degree in hospitality management or a related field preferred.
- Certifications:
- Food safety certification preferred.
- Responsible alcohol service certification
- Physical Requirements:
- Ability to stand and walk for extended periods.
- Ability to lift and carry heavy objects (up to 30 lbs).
- Flexibility to work evenings, weekends, and holidays as needed.
Work Environment:
- Fast-paced, dynamic environment.
- Regular exposure to hot and cold temperatures, cleaning chemicals, and food preparation equipment.
- Collaborative work with other staff members to provide excellent guest service.
Waiter position available in Western Cape, Stellenbosch. This job position was posted by IntelliStaff. The job has been posted as a char8000 ad on 2024-10-14 at 01:02:30 in the Tourism Hospitality category
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