Gauteng: Customer Experience (CX) Lead – Call Centre posted by Barratt and Co
Posted on 2025-09-19 00:00:00
| Employer | Barratt and Co |
|---|---|
| Category | Automotive Technician |
| Location | Gauteng / Gauteng |
Job Summary
- Lead and motivate a team of call centre agents, fostering a customer-first culture.
- Ensure smooth triage and handling of incoming calls, prioritising urgent customer needs.
- Coach and mentor agents to develop their customer service skills and confidence.
- Drive customer experience improvements through active listening and empathy.
- Monitor and analyse service levels, using insights to improve performance.
- Partner with other internal teams to resolve issues quickly and effectively.
- Champion energy, positivity, and accountability within the call centre.
What We’re Looking For
- Proven experience in a call centre management or customer experience leadership role.
- Strong track record of motivating and developing people.
- Customer-focused mindset – able to connect authentically with both customers and staff.
- Ability to manage triage, prioritise tasks, and make quick, sound decisions.
- High energy, resilience, and adaptability in a dynamic environment.
- Excellent communication and problem-solving skills.
- Automotive & Software experience essential
What’s on Offer
- The opportunity to lead a high-impact team within a growing automotive software business.
- A dynamic environment where your leadership directly shapes the customer journey.
- Competitive remuneration and growth opportunities.
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