Thabazimbi: Lodge Manager & Field Guide Couple posted by Kendrick Recruitment

A luxury lodge in Thabazimbi is seeking an experienced Lodge Manager & Field Guide Couple to join their team. This is a unique opportunity for a dynamic duo passionate about hospitality and wildlife guiding to manage and deliver exceptional guest experiences.

Lodge Manager Responsibilities:

• Full responsibility for lodge property operations

• Maintain and uphold the brand standards at property level

• Act as key ambassador of the brand including hosting site inspections and engaging with the market

• Ensure departmental management personnel meet hospitality industry standards

• Conduct weekly one-on-one meetings with Heads of Department

• Keep the property innovative and aligned with current hospitality trends

• Handle guest queries and complaints professionally and constructively

• Develop staff potential and facilitate ongoing training programmes

• Provide effective leadership and professional management

• Participate in operations forums to optimise teamwork and collaboration

• Implement performance management and succession planning processes

• Conduct regular performance appraisals and follow-up on development plans

Field Guide Responsibilities:

• Follow all procedures to maintain safe and excellent safari guest experiences

• Conduct guided game drives, bush walks, and ecological lectures in line with FGASA standards

• Be available for all game drive duties and emergencies as required

• Ensure proficient and safe weapon handling

• Support the lodges social media by contributing relevant wildlife and safari content

• Assist with emergency incident handling including medical, fire, or flood evacuations

Requirements & Qualifications:
Lodge Manager:

• Minimum 3 years in senior hospitality management roles

• Proficient in MS Office Suite

• Proven track record of meeting targets

• Strong knowledge of international hospitality trends and product supply

• Valid Code 08 drivers licence and reliable transport essential

Field Guide:

• FGASA Nature Site Guide (NQF4) and Trails Guide qualification

• ARH and Rifle Proficiency, First Aid Level 1, Drivers Licence, and Pr-DP

• Previous experience as a Field Guide at a luxury safari lodge

• Knowledge of company procedures and guiding standards

Key Attributes:

• Exceptional attention to detail

• Guest-focused approach, living the brand experience

• Excellent verbal and written communication skills

• Positive, team-oriented attitude with emotional control

• Strong time management, interpersonal, and problem-solving skills

• Proactive, creative, adaptable, and flexible

• Ability to work accurately under pressure

• Patient, tolerant, and open to constructive feedback

If you are keen to apply for this role, please send your CV to Kendrick Recruitment.