Debt Collection Supervisor / Team Leader
Posted on 2025-04-04
| Employer | Sandi Crowther Recruitment |
|---|---|
| Salary | 0 |
| Category | Insurance And Investments |
| Location | Kwazulu Natal / Umhlanga |
Job Summary
-
Mondays – Thursday: 08h00 to 16h30
-
Fridays: 07h00 to 15h30
-
Saturdays: 08h00 to 13h00 (at least 2 Saturdays a month)
Responsibilities:
-
Manage team performance, set objectives, and review KPIs
-
Take over calls during escalations and handle performance metrics
-
Create reports (hourly, daily, weekly, monthly)
-
Identify and address underperformance and implement improvement plans
-
Conduct internal reviews and drive performance optimization
-
Assist with training and upskilling Debt Collectors
-
Work closely with QA to ensure proper call handling and etiquette
-
Maintain team motivation, office discipline, and clear communication
-
Hire and onboard new employees as needed
Requirements:
-
Matric
-
3-5 years’ relevant experience
-
Strong communication, leadership, and conflict resolution skills
-
Ability to manage and motivate a team effectively
Apply: Sandi Crowther Recruitment
Debt Collection Supervisor / Team Leader position available in Kwazulu-Natal, Umhlanga. This job position was posted by Sandi Crowther Recruitment. The job has been posted as a char8000 ad on 2025-04-04 at 01:08:25 in the Insurance And Investments category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town City Centre: Call Centre Manager – Debt Collections
Call Centre Manager needed for a 120 Debt Collection Seater. Your responsibility will be the management of these individuals and Team leads in the prof execution of daily tasks Grade 12 / Matric essential Diploma / Certificate in a Business discipline Expe
View Job
Call Centre Manager – Debt Collections
Edenvale: Debt Collection Attorney posted by Cora O`Neil Recruitment Agency
Edenvale, Jhb: ADMITTED ATTORNEY (DEBT COLLECTION)Minimum Requirements:-Presentable and professional preferably female-Excellent business English proficiency-LLB Degree completed, admitted as an Attorney a must-1 to 2 years post admission experience a must
View Job
Debt Collection Attorney
Johannesburg: Early-Stage Debt Collections Agent. (3 Months Contract) posted by Isilumko Staffing
A top Bank Is seeking, an Early-Stage Collections Agent to join them on a 3-month contract. DutiesWill be responsible for Contacting debtors, negotiating to establish payment plans or settlements that are feasible, verify the accuracy of debt information a
View Job
Early-Stage Debt Collections Agent. (3 Months Contract)
Cape Town: Debt Collections Consultant posted by CallForce
International CampaignCallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will
View Job
Debt Collections Consultant
Cape Town: Inbound Debt Collections Consultant posted by CallForce
International CampaignCallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will
View Job
Inbound Debt Collections Consultant
Johannesburg: Debt Collections Officer (3- Months Contract) posted by Isilumko Staffing
Are you an enthusiastic high performer, looking to advance your career in debt collection? Then this opportunity is for you!Job DescriptionA fast-growing Bank is looking for an experienced, target driven debt collector to join them on a 3-months contract.D
View Job
Debt Collections Officer (3- Months Contract)
Western Cape: Call Centre Manager – Debt Collections posted by Bridgena Barnard Personnel Group
Call Centre Manager needed for a 120 Debt Collection Seater. Your responsibility will be the management of these individuals and Team leads in the prof execution of daily tasks Grade 12 / Matric essentialDiploma / Certificate in a Business disciplineExperi
View Job
Call Centre Manager – Debt Collections
Umhlanga: Debt Collection Supervisor / Team Leader posted by Sandi Crowther Recruitment
Please take note of working hours as follows: Mondays - Thursday: 08h00 to 16h30Fridays: 07h00 to 15h30Saturdays: 08h00 to 13h00 (at least 2 Saturdays a month)Responsibilities:Manage team performance, set objectives, and review KPIsTake over
View Job
Debt Collection Supervisor / Team Leader