<p>Large <strong>Hotel & Resort</strong> in <strong>Umhlanga </strong>is looking for an experienced <strong>General Manager</strong> to take full and sole responsibility for the <strong>profitable operation</strong> of the property, including the <strong>employees</strong> and <strong>effective </strong>and<strong> efficient services</strong> to all guests by overseeing <strong>all aspects</strong> of the management of the property in accordance with the <strong>SOPs</strong>, including maximization of <strong>financial performance</strong>, <strong>guest satisfaction</strong> and <strong>staff development</strong>.</p><p><strong>Duties:</strong></p><p>Manage on-going profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded</p><p>Lead in all key property issues including capital projects, customer service, and on-going property maintenance</p><p>Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property</p><p>Provide effective leadership to the hotel team</p><p>Lead in all aspects of business planning</p><p>Ensure costs are controlled and revenue opportunities are effectively delivered</p><p>Manage and develop the team to ensure career progression and effective succession planning</p><p>Hold regular briefings and communication meetings with the HOD team and Workers Committee</p><p>Respond to staff climate survey to ensure continual improvement is achieved</p><p>Human Resource Management & staff development.</p><p>Build upon the existing guest experience to create new ideas and to ensure the product remains an award-winning guest experience.</p><p>Building relationships with new and repeat guests.</p><p>Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property.</p><p><strong>Requirements:</strong></p><p>Matric</p><p>Hotel Management Diploma or equivalent</p><p>Bachelors Degree in Business, Finance, Management or Economics beneficial</p><p>At least 5 – 10 years previous General Management experience of 4* or 5* property</p><p>Previous <strong>Resort General Management</strong> experience essential</p><p>Hands-on problem-solving approach and the ability to remain calm under pressure</p><p>Experience in Hotel management software and Point of sale software</p><p>Possess strong commercial acumen, with experience in increasing profitability</p><p>Experience managing budgets, revenue proposals, and forecasting results in a similar sized property</p><p>Excellent leadership skills</p><p>Exceptional communication skills</p><p>In-depth knowledge of the hotel/leisure/service sector including labour relations.</p><p>Ability to work as part of a team, as well as independently</p><p>Effective communication with members of staff as well as guests of the Hotel</p><p>Honest and trustworthy beyond approach</p><p>Great attention to detail</p><p>Presentable and well spoken</p><p>Team Player who leads by example</p><p>Proactive in approach</p><p>Interpersonal skills</p><p>Leadership skills</p>