Vredenburg: Sales/Administration posted by The Lighthouse

KEY RESPONSIBILITIES Sales maximization • Maintain and increase sales • Ensure staff are aware of new stock and can answer product related questions • Ensure no quotation remains on the system for more than 7 days • Ensure available stock is pushed and sold • Ensure targets are met and business growth ensured Always providing excellent customer service • Ensure customer expectations are exceeded • Ensure that all customers are receiving service of the highest quality and standards • Ensure all queries have been attended to • Ensure that all customers have been contacted and that follow up notes are made on individual orders • Ensure all the Company values are lived and for all staff to attain the level of excellence required Basic administration • Ensure the customer receives the correct products and delivery process is run in a smoother manner. • Ensure that customers are given feedback timeously • Ensure all customers are provided with constant service. • Ensure that stock levels are correct and minimize stock losses • Ensure orders are processed timeously • Ensure that stock received are checked, priced and displayed Ensuring that showroom always looks presentable • To ensure a clean and tidy store to enhance display of the store • To ensure that the store is visually attractive and displayed to its maximum • To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing • To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day’s trade. • Client satisfaction / expectation management Participate effectively in a team and self-management • Incumbent achieves results in ways that build strong partnerships, both internally and externally • Client satisfaction / expectation management • Attending to incoming calls Experience and Qualifications: • Matric • 2 years’ retail sales experience in an electrical/lighting environment will be advantageous • Sales qualification advantageous • Computer Literate