Waterberg: Service Supervisor / Wine Steward posted by Wild Dreams Hospitality

About the Role

We are seeking a Service Supervisor/Wine Steward at Wild Dreams Hospitality, where you will lead our cellar team in providing exceptional wine and service experiences to our guests. With a deep love for South African viticulture and a natural gift for leadership, you will manage our cellar services across various accommodation offerings, ensuring consistency and excellence in every aspect of our operations.

Key Responsibilities

• Ensure consistency in services and products offered.
• Monitor staff and patron activities to ensure that liquor regulations are obeyed.
• Perform beverage preparation or service tasks, including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
• Assist in developing and implementing specialty drinks, including welcome, morning and evening drinks.
• Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
• Investigate guest complaints where required.
• Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
• Maintain par levels for crockery, cutlery, and glassware.
• Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
• Maintain beverage and service equipment inventories and keep inventory records.
• Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.
• Present, uncork, and pour wine in a professional manner, explaining the origin, taste, and pairing of the wine to guests.
• Assist the Stock Controller in managing the lodge’s wine inventory, including ordering new stock, rotating stock to ensure freshness, and preventing unnecessary wastage.

Requirements

• Cape Wine Academy 2-year diploma
• Grade 12 and a qualification in Travel and Tourism (advantage)
• Minimum of 1 year’s experience in a similar position
• Valid Driver’s Licence
• Sound Knowledge of TallOrder (advantage)
• Sound knowledge of the highest level of F&B customer service in a luxury environment.
• Sound knowledge of local, regional, and international wines, and other beverages.
• Good knowledge and understanding of stock procedures and control.
• Good knowledge on the operation of all appliances and equipment.
• Good knowledge of hygiene and all cleaning products used.
• Basic knowledge of planning, budgeting and departmental administration.

Salary & Benefits

Not specified