Welkom: Manager: Service – Motus Welkom posted by Motus Corporation

About the Role

Motus Corporation is seeking a highly motivated and experienced individual to join our team as a Manager: Service. As a key member of our team, you will oversee the service department operations to ensure the timely and efficient completion of vehicle repairs and maintenance. With a strong focus on customer satisfaction and profitability, we are looking for someone who can drive continuous improvement and achieve operational goals.

Key Responsibilities

• Manage the day-to-day operations of the service department, including scheduling and assigning work to technicians, monitoring progress, and ensuring high quality standards are met.
• Develop and implement strategies to improve service department efficiency, customer satisfaction, and profitability.
• Maintain and analyze key performance indicators to identify areas for improvement and implement corrective actions.
• Ensure compliance with company policies, procedures, and safety regulations.
• Develop and maintain strong relationships with customers, vendors, and other departments within the organization.
• Provide effective leadership, coaching, and support to service department staff.
• Exceed all targets and labour sale objectives through efficient workshop operations.
• Ensure efficient equipment control, assets control and fluent administration processes.

Requirements

• Minimum of 5 years of experience in a supervisory or management role within the automotive service industry.
• Strong technical knowledge of vehicle repair and maintenance processes.
• Excellent communication, interpersonal, and leadership skills.
• Proven ability to drive continuous improvement and achieve operational goals.
• Proficiency in computer applications, including Microsoft Office and service management software.
• Valid driver’s license.

Qualifications

• Recognized Motor Trade plus N6 or Technical Diploma.

[Note: Since no formal education or certifications were mentioned in the original job description, we will skip this entire section.]