2Nd Line Systems Engineer (Cpt Onsite)
Posted on 2025-02-07
Job Summary
Western Cape – Cape Town*
- Demonstrate strong proficiency in Microsoft Server technologies, including installation, configuration, and maintenance.
- Possess advanced networking skills to troubleshoot and maintain a robust network infrastructure.
- Experience with virtualization technologies, preferably in environments such as Hyper-V or VMware.
- Provide second-line support for complex technical issues, serving as the escalation point for the 1st Line (desktop) Support Technicians.
- Respond to after-hours escalations on a rotational basis to ensure timely resolution of critical issues.
- Lead and guide a small team of 1st Line Support Technicians, providing mentorship and technical expertise.
- Collaborate with other teams and departments to ensure seamless communication and resolution of technical challenges.
- Utilize strong troubleshooting skills to provide remote support to clients.
- When required, travel to client locations for onsite support, with compensation for travel expenses.
- Maintain a professional and customer-focused approach when interacting with clients.
- Effectively communicate technical solutions to non-technical clients.
- Proven experience as a 2nd Line Systems Engineer with a focus on Microsoft Server technologies and networking.
- Experience with virtualization technologies, preferably Hyper-V or VMware.
- CompTIA A+ or equivalent
- CompTIA N+ or equivalent
- CompTIA Server+ or equivalent
- CompTIA S+ or equivalent
- Microsoft Azure experience
- Microsoft AD experience
- Microsoft Server technologies and networking
- Experience with virtualization technologies, preferably Hyper-V or VMware
- Experience with Fortinet / FortiGate technologies / possible NEC 4 qualifications
- Strong leadership and mentorship skills.
2Nd Line Systems Engineer (Cpt Onsite) position available in Western Cape, Western Cape. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-02-07 at 16:09:24 in the It Computer category
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