Western Cape: Account Technical Support Agent posted by SA Commercial (Pty) Ltd

January 14, 2026 Jobs in South Africa

SA Commercial (Pty) Ltd

Western Cape

Client Services/Sales Support

Job Description

About the Role

SA Commercial (Pty) Ltd is seeking an experienced and skilled Account Technical Support Agent to join our team in Cape Town, Western Cape. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex accounting queries, and ensuring accurate data management. If you have a passion for delivering outstanding results and a strong background in technical support, we would love to hear from you.

Key Responsibilities

Deliver excellent customer service and resolve queries effectively using outstanding listening and soft skills.
Provide telephonic assistance with a focus on accuracy and customer satisfaction.
Respond to a range of inbound customer queries, offering appropriate and timely solutions.
Advise customers on business accounting practices, including HMRC regulations and compliance.
Resolve complex accounting queries related to VAT and other legislative requirements.
Reconcile and correct account details such as customer, supplier, and bank transactions.
Ensure all postings and account balances are accurate.
Accurately log service calls and update business contact and account information.

Requirements

1-2 years technical support experience within accounting role or similar.
Excellent communication, listening, and problem-solving skills.
Strong telephone etiquette and ability to handle high-pressure situations.
Basic knowledge of accounting practices and compliance is an advantage.
High attention to detail with a focus on accuracy in data management.
Ability to work collaboratively with internal and external stakeholders.
Proficiency in using customer support systems and accounting software is a plus.

Qualifications

No formal education qualifications mentioned in the original job description.

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About Client Services/Sales Support Jobs in Western Cape

In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.

Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.

Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.

These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.

Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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