• Offer value-added sales to boost revenue and hit sales target
• Gather accurate customer info, follow up on ordered parts, and keep customers updated throughout the day.
• Ensure warranty work complies with manufacturer policies.
• Stick to dealership procedures and franchise standards.
• Confirm payment methods and secure approvals before work begins.
• Keep Work in Progress (WIP) under 30 days and monitor outstanding cash sales.
• Update roadside assistance apps, manage standby job cards, and meet manufacturer standards for time stamps.
• Accurately cost job cards while fostering professional relationships with workshop staff.
• Handle dealer breakdowns promptly and ensure MB Uptime metrics are met.

• Customer Service:
• Greet customers promptly and courteously.
• Listen to customer concerns and provide accurate information regarding service needs.
• Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
• Service Management:
• Schedule service appointments and manage the service calendar to maximize efficiency.
• Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
• Coordinate with the workshop team to ensure timely and accurate completion of work.
• Technical Consultation:
• Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
• Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
• Sales and Upselling:
• Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
• Promote service packages, warranties, and parts to customers.
• Administration:
• Maintain accurate records of all service transactions and customer interactions.
• Ensure Accurate Warranty and Motor Plan capturing on DMS
• Process payments and ensure all financial documentation is completed accurately.
• Handle customer complaints and concerns with professionalism and in accordance with dealership policies.

Skills & Personal Attributes:

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency with dealership management software.
• Good technical knowledge of vehicle systems and repairs.
• Customer-focused with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think on your feet.
• High level of integrity and professionalism.
• Ability to work effectively in a fast-paced and team-oriented environment.

• Minimum 3 years’ Service Advisor experience in an Automotive dealership
• Computer Literate (MS Office Suite)
• Ability to communicate fluently in Afrikaans is a strong advantage.
• Excellent Customer Service
• Completed Certificated Service Advisor training – Advantageous
• Previous experience as an automotive technician – Advantageous
• CRM knowledge
• Kerridge, Evolve, Drive System knowledge (either or)
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver`s license and clean driving record

Automotive Service Advisor – Helderberg position available in Western Cape, Western Cape. This job position was posted by Mototeam (Pty) Ltd. The job has been posted as a char8000 ad on 2025-03-09 at 01:22:51 in the Automotive category

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