Western Cape: Back of House Manager posted by Hospitality Hire

January 14, 2026 Jobs in South Africa

Hospitality Hire

Western Cape

Front Office

Job Description

About the Role

We are seeking an experienced Back of House Manager to oversee all operational and support services behind the scenes, ensuring the smooth running of hotel operations while upholding the highest standards of safety, efficiency, and guest satisfaction. As a key member of our hospitality team, you will be responsible for leading multiple teams across support departments and driving operational excellence.

Key Responsibilities

Oversee all back-of-house operations including maintenance, engineering, housekeeping, and support services
Supervise and develop departmental managers and staff to maintain high performance standards
Ensure compliance with health, safety, and environmental regulations across all back-of-house operations
Monitor operational workflows, identify inefficiencies, and implement process improvements
Collaborate with front-of-house and F&B teams to support service excellence and guest satisfaction
Manage budgets, resources, and operational costs while ensuring quality standards are met
Maintain accurate reports, logs, and records related to departmental performance
Respond to operational emergencies and provide hands-on support as required
Live and promote the hotels values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Requirements

Minimum 5 years experience in a supervisory or managerial role within hotel operations, engineering, or facilities management
Proven experience managing back-of-house departments, including housekeeping, maintenance, engineering, and support services
Strong knowledge of hotel operational systems, workflows, and health & safety compliance
Excellent leadership, organisational, and problem-solving skills
Ability to work in a fast-paced, dynamic environment while maintaining operational excellence
Hospitality qualification or diploma advantageous
South African citizen with a valid ID

Qualifications

Minimum 5 years supervisory experience
Hospitality qualification or diploma

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Salary & Benefits

Basic salary (TBA)
50/50 contribution to Pension
Company contribution to medical aid

How to Apply

Must hold a valid South African ID. Only candidates with proven back-of-house management experience will be shortlisted. Ensure your CV is 100% updated. All applicants will attend a virtual introduction interview. Recruitment aligns with the companies Employment Equity Plan.

About Front Office Jobs in Western Cape

The Front Office position is a crucial role in many industries across the Western Cape region, typically requiring strong administrative and organizational skills to manage day-to-day operations. Generally, this field encompasses various roles such as receptionists, administrators, and executive assistants who provide support to high-level executives or management teams.

Typically, salaries for Front Office positions in Western Cape fall within a broad range of R400 000 to R1 500 000 per annum, depending on factors like experience, company size, industry sector, and specific job requirements. It’s essential to note that actual salaries can vary significantly based on individual circumstances, and actual figures may be higher or lower than these general estimates.

Common skills required for Front Office positions include excellent communication and interpersonal skills, proficiency in Microsoft Office software, ability to maintain confidentiality and handle sensitive information, and strong organizational and time management skills. Other essential skills often include experience with HR systems, event planning, and budgeting. A degree in Business Administration or a related field is commonly preferred, although some companies may also consider candidates with relevant work experience.

Front Office positions are commonly found in various industries such as financial services sector, technology industry, manufacturing sector, and corporate offices. These roles often involve supporting senior executives, coordinating meetings and appointments, managing calendars, and handling correspondence.

Career development opportunities for Front Office professionals are diverse and varied, with many roles offering a clear path for career progression. Generally, experience in this field can lead to promotions into supervisory or management positions, or even specialized roles like HR or operations management. With continued professional development and training, individuals in these roles can also transition into related fields such as project management, business analysis, or consulting.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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