Western Cape: Hospitality Manager posted by Wild Dreams Hospitality
Posted on 2025-06-18 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Tourism/Hospitality Management |
| Location | Western Cape / Western Cape |
Job Summary
Candidate requirements:
- Prior experience in luxury hospitality management.
- Must have a proven track record of driving sales, managing budgets, and achieving business objectives.
- Exceptional leadership abilities to inspire and guide teams effectively.
- Decisive decision-making skills to navigate diverse operational scenarios.
- Ability to thrive under pressure and maintain composure during peak periods.
- Strong planning and organizational skills for efficient resource allocation.
- Excellent communication and interpersonal skills.
Hospitality Management Responsibilities:
- Supervise floor managers to uphold high service standards among staff members.
- Collaborate with the Reservations and Sales Administrator to organize various functions such as tastings, meetings, staff events, and marketing activities.
- Conduct regular training sessions to ensure a consistently high level of service in the Tasting Room and across all guest interactions.
- Manage the end-to-end customer experience on the estate, exceeding guest expectations and creating memorable experiences.
- Uphold exceptional customer service standards and resolve any guest issues or complaints professionally and efficiently.
- Develop and implement comprehensive training programs to foster staff development and continuous improvement.
- Foster a culture of innovation and excellence within the hospitality team.
- Build and maintain strong relationships with key stakeholders, including suppliers and partners, to enhance the overall guest experience.
- Monitor industry trends, competitor activities, and guest feedback to stay ahead in the market and continuously improve offerings.
- Collaborate with other departments to ensure seamless operations and enhance overall guest satisfaction.
- Lead by example, demonstrating professionalism, integrity, and a passion for hospitality excellence.
Administrative Duties:
- Oversee the opening and closing procedures for all Tasting Rooms and stores, ensuring compliance with operational standards.
- Manage front-of-house staff, including rostering, overtime approvals, disciplinary actions, and recruitment.
- Handle online reviews and customer complaints professionally, addressing issues promptly and implementing corrective measures as needed.
- Continuously evaluate services and offerings, devising improvement plans to enhance guest satisfaction and drive sales.
- Monitor and control stock levels, including retail items, water, packaging, etc., in alignment with budgetary constraints.
- Conduct regular stock control audits and ensure accurate storeroom reconciliations.
- Collaborate with the Sales & Marketing Manager to set monthly sales targets and execute the strategies to achieve them.
- Prepare and present detailed monthly sales and operational reports to senior management.
- Execute business objectives outlined by senior management, contributing to overall business growth and operational excellence.
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