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Western Cape: Dutch Customer Service Agent posted by SA Commercial (Pty) Ltd

Date 2024-09-17
Job Title Dutch Customer Service Agent
Employer SA Commercial (Pty) Ltd
More Information
Salary 25000
Category Sales Marketing
Location Western Cape
/ Western Cape

Job Summary

Job Description
  • Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries Managing reservation, special requests, and complaints from customers via the website Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Excellent Dutch language skills (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Technical abilities
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

 

 

Dutch Customer Service Agent position available in Western Cape, Western Cape. This job position was posted by SA Commercial (Pty) Ltd. The job has been posted as a char8000 ad on 2024-09-17 at 01:01:43 in the Sales Marketing category

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