Duty Manager
Posted on 2025-04-09
Employer | Bright Placements (PTY) Ltd |
---|---|
Salary | 0 |
Category | Tourism Hospitality |
Location | Western Cape / Western Cape |
Job Summary
Staff Supervision
- Overseeing teams: Manage and supervise employees during their shifts, ensuring smooth operations.
- Staff allocation: Assign tasks and responsibilities based on workload, ensuring proper staffing levels.
- Training & Development: Provide support and guidance to new or less experienced team members.
2. Customer Service
- Handling complaints: Address and resolve guest or customer complaints promptly and professionally.
- Ensuring satisfaction: Ensure a high level of service is provided to customers or clients at all times.
- Interacting with clients: Maintain positive customer relationships and manage expectations.
3. Operational Management
- Monitoring operations: Ensure that daily activities run smoothly, from opening to closing, maintaining high standards.
- Reporting: Prepare and submit daily reports on operational performance and any issues that arose during the shift.
- Resource management: Ensure the availability of necessary resources, equipment, or materials.
4. Health and Safety
- Compliance with regulations: Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers.
- Risk management: Identify potential hazards and take corrective action to prevent accidents.
5. Financial Oversight
- Cash handling: Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing.
- Budget monitoring: Help in managing budgets, ensuring adherence to financial constraints during their shifts.
6. Problem-Solving & Decision Making
- Handling emergencies: Take charge in emergencies, including medical situations, security breaches, or any other unexpected events.
- Decision-making: Make quick, informed decisions regarding staffing, customer service, and operational issues.
7. Communication
- Liaison: Act as a point of contact between different departments, upper management, and staff.
- Shift handovers: Communicate relevant information during shift changes to ensure continuity and smooth operations.
Duty Manager position available in Western Cape, Western Cape. This job position was posted by Bright Placements (PTY) Ltd. The job has been posted as a char8000 ad on 2025-04-09 at 13:24:42 in the Tourism Hospitality category
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Duty Manager
Posted on 2025-04-09
Employer | Bright Placements (PTY) Ltd |
---|---|
Salary | 0 |
Category | Tourism Hospitality |
Location | Western Cape / Western Cape |
Job Summary
- Diploma or Degree in Hospitality Management or Hotel Operations
- At least 3-5 years` experience in a hotel operations role in a 4/5-star property
- At least 1-2 years` experience as a Supervisor, Front Office Team Leader, or Assistant Manager
- Strong knowledge of hotel software systems (e.g., OPERA, Protel, or similar)
- Exceptional communication, leadership, and problem-solving skills
- Well-presented, confident, and calm under pressure
Preferred Attributes:
- Multilingual (advantageous for international guests)
- First Aid or Fire Warden certification
- Knowledge of Cape Town attractions and guest concierge needs
- Ability to work shifts, including weekends and public holidays
Duty Manager position available in Western Cape, Western Cape. This job position was posted by Bright Placements (PTY) Ltd. The job has been posted as a char8000 ad on 2025-04-09 at 13:24:41 in the Tourism Hospitality category
Click Go Apply to apply online!
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Duty Manager
Posted on 2025-04-09
Employer | Bright Placements (PTY) Ltd |
---|---|
Salary | 0 |
Category | Tourism Hospitality |
Location | Western Cape / Western Cape |
Job Summary
Responsibilities:
- Oversee daily operations across all departments during assigned shifts
- Act as the senior point of contact for guests, ensuring seamless service delivery
- Coordinate between departments to maintain five-star standards
- Handle guest feedback and resolve issues efficiently and professionally
- Monitor front-of-house, housekeeping, F&B, and security teams to ensure SOPs are followed
- Complete handovers, reports, and communicate effectively with senior management
- Support in training and mentoring junior staff when needed
Requirements:
- 3+ years’ experience in a similar role within a luxury hotel environment
- Strong leadership and problem-solving abilities
- Impeccable communication and guest-relations skills
- Well-presented, calm under pressure, and highly organised
- Solid understanding of all hotel departments
- Relevant hospitality qualification advantageous
Salary and Benefits:
- Competitive salary (based on experience)
- Performance incentives and gratuities
- Uniform and staff meals provided
- Growth opportunities within a top-tier hospitality group
Duty Manager position available in Western Cape, Western Cape. This job position was posted by Bright Placements (PTY) Ltd. The job has been posted as a char8000 ad on 2025-04-09 at 13:24:37 in the Tourism Hospitality category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
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