Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether you`re at the start of your career or have some years of experience, this position offers an excellent opportunity to advance your career in technology.

RESPONSIBILITIES:

In this role of E-Learning Support Technician, covering both Level 1 and Level 2 responsibilities, you will:

• Provide telephonic and ticket-based support for E-Learning issues (Level 1).
• Engage in complex problem-solving and system diagnosis, going beyond routine issues (Level 2).
• Act as a liaison with clients to understand their unique challenges and to engineer tailored E-Learning solutions.
• Participate in both the development and back-end maintenance of learning platforms.
• Extend your knowledge and expertise through specialized, team-led training sessions.
• Participate in rigorous site testing and debugging processes.

REQUIREMENTS:

Qualifications and experience:

• A Bachelors degree in Computer Science, Information Technology, or a related field is highly recommended, or
• A diploma or associate degree in Computer Science, Information Technology, or Educational Technology, combined with relevant work experience; or
• Matric and Certifications related to Learning Management Systems, particularly Moodle, can be considered in lieu of a degree when backed by significant hands-on experience.

Technical Skills:

• A foundational understanding of Moodle or other Learning Management Systems (LMS).
• Proficiency in identifying and resolving technical issues.
• Experience in CSS, MySQL and basic PHP is a plus.
• Proficient in Microsoft 365.
• Openness to learning new programming languages and frameworks.

Soft Skills:

• Outstanding communication skills with a customer-centric orientation.
• Professional use of English (written and spoken).
• Strong analytical and problem-solving abilities.
• Capability to work effectively both within a team and independently.

Other

Requirements:

• Quick adaptability to a fast-changing technological environment.
• Capacity for handling sensitive client material and intellectual property with discretion.
• A mindset that values innovative and out-of-the-box thinking.
• Stable, adaptable with a high-stress tolerance in a mature way.

We encourage you to apply for this position if you meet the qualifications and are excited to work in a dynamic, challenging, and rewarding environment.

KEY FUNCTIONAL/TECHNICAL COMPETENCIES:

• Strong knowledge of web service/API technologies such as SOAP and REST.
• Proficiency in PHP (preferable) and experience with MySQL databases.
• Experience in the delivery of complex solutions.
• Knowledge of and ability to understand business concepts and evaluate the impact of business changes on systems.
• Experience implementing application security standards.
• Company Applications: Open Journals Systems and Open Monograph Press

To apply, please send your CV with your salary expectations to Persona Staff
E-Learning Support Technician (Level 2 And Level 1) position available in Western Cape, Western Cape. This job position was posted by Persona Staff. The job has been posted as a char8000 ad on 2025-02-11 at 01:08:49 in the It Computer category