Field Service Technician /On-Site Resource
Posted on 2025-03-29
| Employer | AtripleA recruitment & temps |
|---|---|
| Salary | 35000 |
| Category | It Computer |
| Location | Western Cape / Western Cape |
Job Summary
Description:
This is a dual role that combines the responsibilities of a Field Service Technician (FST) and an On-Site Resource. The position requires occasional callouts to various client sites to perform installations, configurations, and technical support, while the majority of the time will be spent as an on-site resource handling daily AV equipment checks, incident management, and preventative maintenance.
Duties and
Responsibilities:
Daily AV Equipment Checks:
Perform morning checks on AV equipment in booked meeting rooms to ensure readiness before meetings start
Proactive checks on AV systems during downtime to prepare for live meetings or events, ensuring all systems function correctly
Meeting & Event Support:
Assist with equipment setup, testing, and standby support for meetings, presentations, and events in areas like the Auditorium, Training Room, War Room, and other meeting spaces
Manage AV systems for Video Conferencing, Broadcasting, Delegate System Recordings, and other audio-visual functionalities
Ensure all projectors and AV systems are switched off after use
End-User Training:
Provide training on the use of AV equipment and systems to end-users and clients, including video conferencing and control systems like Crestron and Extron
Incident Reporting & Troubleshooting:
Manage AV and network service requests and incidents, responding promptly to logged issues across meeting rooms, pause areas, and other designated spaces
Conduct root cause analysis, troubleshooting technical issues, and resolving them onsite or escalating to the Company Service Desk when necessary
Document, troubleshoot, and resolve AV and network anomalies during site visits or remotely
Preventative Maintenance & Equipment Care:
Conduct regular preventative room and system checks following procedure, ensuring equipment reliability and proper functionality
Clean AV equipment (e.g., camera lenses, TV screens, projector fans) and perform routine tasks like changing projector lamps and cleaning filters
Ensure DSTV distribution and other broadcasting systems are functioning throughout the building
Installation, Configuration & Upgrades:
Install, configure, and troubleshoot AV/VC systems both onsite and remotely
conduct site surveys to assess needs for new installations and upgrades
Adhere to wiring and termination standards, ensuring AV installations are carried out to high standards
Advanced Fault-Finding & Technical Resolution:
Diagnose and resolve advanced technical issues related to AV systems, ensuring compliance with SLAs and response times
Program and configure control systems (Crestron, Extron) and video conferencing systems
Inventory Management & Reporting:
Manage inventory for necessary parts and equipment required for AV service and installations
Accurately document service activities, ensuring proper record-keeping for future reference and accountability
Collaboration & Cross-Training:
Work with technical teams and other departments to share insights, propose system improvements, and assist in pre-sales and post-sales activities
Participate in cross-training to broaden technical expertise and support various technical areas
Client Interaction & SLA Adherence:
Act as a liaison between clients and internal teams, ensuring clear communication and swift issue resolution
Conduct regular quality assurance checks to ensure compliance with client requirements and company standards
Field Service & Support Flexibility:
Provide remote support, telephonic assistance, and on-site visits as needed.
Be available for overtime, travel, and standby duties
Support field service scheduling, dispatching, and installation tasks during non-field service periods
Ongoing Learning & Development:
Dedicate time to ongoing training and self-improvement to stay updated with industry trends, emerging technologies, and system enhancements
Contribute to the development of training materials and resources for both clients and internal teams
Minimum
Requirements:
Education:
Matric/Senior Certificate (essential)
Preferred technical certification or diploma in electronics, IT, or related field Experience:
2-4 years of proven experience in AV/VC systems, specifically in field service, installations, and troubleshooting
Solid knowledge of Audio-Visual systems and technologies, including installation, wiring, cable termination, and adherence to best practice standards
Experience with video routing, switching, and conferencing endpoints (Crestron, Polycom, Avaya)
Basic room control experience and familiarity with DSP programming (advantageous)
Technical Skills:
Proficiency in Crestron (Non-Negotiable) and Extron AV/VC systems
Knowledge of leading AV technologies and audio-visual installation practices
Strong troubleshooting and problem-solving skills with the ability to work autonomously
Audio experience, including basic DSP programming, is advantageous
Additional
Requirements:
Fluent in English (Reading and Writing)
Excellent communication, time management, and planning skills
Strong customer service aptitude with meticulous attention to detail
Must hold a valid driver`s license, have access to a personal vehicle, and be willing to travel to client sites
Proof of technical skills and experience is required
To apply, please submit your CV, as well as your latest payslip, to AtripleA recruitment & temps
Field Service Technician /On-Site Resource position available in Western Cape, Western Cape. This job position was posted by AtripleA recruitment & temps. The job has been posted as a char8000 ad on 2025-03-29 at 16:10:50 in the It Computer category
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