Western Cape: Guest Liaison and Front of House Representative posted by Vine Recruitment

Responsibilities:
Guest Communication & Booking Management
Handle all guest enquiries related to accommodation and general stays.
Maintain timely and professional correspondence with guests (phone, email).
Manage Room Raccoon bookings system with accuracy and attention to updates.
Oversee booking allocations for weddings based on BEOs.
Liaise with departments (restaurant, housekeeping, chef) to coordinate guest needs.
Support check-ins and check-outs, ensuring payments are finalized.
Perform post-stay follow-ups and guest communication.

Accommodation Admin & Coordination
Generate and submit invoices to the finance team for accommodation-related charges.
Ensure guest profiles, preferences, and requests are logged and respected.
Assist the Housekeeping team to ensure rooms meet Vrede en Lust standards.
Support the Wedding Coordinator with guest accommodation logistics (not event execution).
Record stock usage for guest-specific items and escalate issues if needed.

Stock & Consumable Management
Maintain stock levels for all guest amenities (coffee, tea, toiletries, wine, water, etc.).
Oversee stock of staff consumables such as stationery, paper, cleaning supplies.
Place orders in advance to avoid shortages and ensure seamless operations.
Liaise with suppliers for pricing, lead times, and deliveries.
Conduct regular inventory checks and update records accordingly.
Report urgent or low stock issues to the Hospitality Manager promptly.

Team Conduct & Collaboration
Work respectfully with all team members, especially FOH and housekeeping.
Maintain professional communication even under pressure or tight timelines.

Key Achievements:
Smooth accommodation process with accurate, timely communication.
Well-stocked guest areas and uninterrupted team workflow due to proactive stock management.
Consistent guest satisfaction reflected in feedback and service delivery.

Requirements:
Strong communication, administrative, and interpersonal skills.
Highly organized and proactive with systems and stock processes.
Fluent in English & Afrikaans.
Able to work weekends, holidays, and irregular hours.
Professional demeanor and service mindset.
Systematic approach to task completion and workflow
Reliable transport to and from work