Job Description
Key Responsibilities
Operational Duties
- Supervise daily cleaning operations across guest rooms, public areas, and staff facilities.
- Conduct room checks and inspections to ensure all standards are consistently met.
- Allocate daily duties and schedules to Room Attendants and Public Area Cleaners.
- Ensure timely turnaround of rooms for guest arrivals.
- Respond promptly to guest requests and resolve housekeeping-related issues.
- Monitor stock levels of cleaning materials, linen, and guest amenities; request replenishment as needed.
Team Leadership
- Train, guide, and support housekeeping staff to maintain consistent quality.
- Monitor performance, provide feedback, and assist with staff development.
- Maintain a positive, respectful, and efficient working environment.
Quality & Standards
- Ensure compliance with hygiene, safety, and sanitation standards.
- Report maintenance issues and follow up to ensure completion.
- Ensure all housekeeping equipment is well-maintained and safely operated.
- Enforce hotel policies, SOPs, and brand standards.
Administration
- Assist with scheduling, attendance records, and leave planning.
- Maintain accurate logs, checklists, and handover reports.
- Support inventory counts and linen audits.
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