Western Cape: Housekeeping Supervisor posted by Morea House

Key Responsibilities

Operational Duties

• Supervise daily cleaning operations across guest rooms, public areas, and staff facilities.
• Conduct room checks and inspections to ensure all standards are consistently met.
• Allocate daily duties and schedules to Room Attendants and Public Area Cleaners.
• Ensure timely turnaround of rooms for guest arrivals.
• Respond promptly to guest requests and resolve housekeeping-related issues.
• Monitor stock levels of cleaning materials, linen, and guest amenities; request replenishment as needed.

Team Leadership

• Train, guide, and support housekeeping staff to maintain consistent quality.
• Monitor performance, provide feedback, and assist with staff development.
• Maintain a positive, respectful, and efficient working environment.

Quality & Standards

• Ensure compliance with hygiene, safety, and sanitation standards.
• Report maintenance issues and follow up to ensure completion.
• Ensure all housekeeping equipment is well-maintained and safely operated.
• Enforce hotel policies, SOPs, and brand standards.

Administration

• Assist with scheduling, attendance records, and leave planning.
• Maintain accurate logs, checklists, and handover reports.
• Support inventory counts and linen audits.