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Western Cape: It Service Delivery Manager posted by South Cape Recruitment






Date 2024-06-21
Job Title It Service Delivery Manager
Employer South Cape Recruitment
More Information
Salary 0
Category It Computer
Location Western Cape
/ Western Cape

Job Summary

  • Technical Skills:

  • Good understanding of Netowrking, Systems, Voice and Business applications
  • An Industry recognized certification like ITIL / ITS< os an advantage
  • Understanding of Project Management Methodology
  • ITIL Framework / knowledge (Incident Management, Problem Management, Change Management, Service management)

Process Specific Skills:

  • Ability to interface and communicate at all levels within the company and client organizations
  • Understanding of Enterprise, Business Process, Service Delivery is vital
  • Working knowledge of MS Office Suite and MS Projects as well as Visio

Soft Skills:

  • Good presentation and interpersonal skills
  • Excellent problem solving skills in a cross functional environment
  • Client stakeholder management
  • Strong verbal and written communication skills
  • Strong customer service orientation ability to connect with global customers and work with Global teams
  • Good Listening and consultative skills

Education & Experience 

  • Graduate – B.Degree or B.Tech degree 
  • Industry recognized certifications like ITIL / ITSM PMP
  • Minimum 8-12 years` experience in managing IT service delivery of BPO large client relations +- 800 seats
  • Willingness to work in a 24 / 7 environment and must be willing to work various shifts – discussed in interview

It Service Delivery Manager position available in Western Cape, Western Cape. This job position was posted by South Cape Recruitment. The job has been posted as a char8000 ad on 2024-06-21 at 01:08:52 in the It Computer category

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