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Western Cape: Night Manager – Front Office posted by Morea House

Night Manager – Front Office

Posted on 2025-04-22

Employer Morea House
Salary 0
Category Tourism Hospitality
Location Western Cape  /  Western Cape

Job Summary

CORE WORK ACTIVITIES
 
Monitoring Property Operations

  • Monitors and ensures compliance with all Guidelines to Operations.
  • Ensures supervisors maintain adequate levels of department supplies.
  • Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
  • Ensures employees are working in a safe environment.
  • Manages all period-end inventories.
  • Directs, monitors, and assists all overnight staff.
  • Ensures guest tracking scores and employee opinion survey goals are achieved.

 
Supporting Profitability and Revenue Goals

  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
  • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
  • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
  • Administers plans and actions to keep chargebacks and rebates to a minimum.
  • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
  • Manages employee hours.
  • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

 
Managing and Conducting Human Resources Activities

  • Promotes participation in property safety-related programs.
  • Monitors employee attendance and records absences/tardiness.
  • Promotes teamwork and employee morale.
  • Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
  • Keeps employees informed regarding new operational procedures, standards, or programs.
  • Ensures all employees have complete knowledge of emergency procedures.
  • Ensures constant communication takes place between employees, supervisors and management.
  • Provides orientation for new employees and ensuring all information is entered into computer.
  • Helps direct supervisors to achieve their own development goals.
  • Encourages employee relations through gifts, parties, outings.
  • Creates incentives that will promote better service and profit for the property.
  • Assists operations manager in processing employee payroll weekly.
  • Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Ensures property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
View Job  Cape Town: Junior Events/Programme Manager posted by Recruitment Matters

Night Manager – Front Office position available in Western Cape, Western Cape. This job position was posted by Morea House. The job has been posted as a char8000 ad on 2025-04-22 at 01:36:06 in the Tourism Hospitality category

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