Western Cape: Regional Operations Manager (2IC) posted by Time Personnel
Posted on 2025-08-13 00:00:00
| Employer | Time Personnel |
|---|---|
| Category | Factory Manager |
| Location | Western Cape / Western Cape |
Job Summary
- Act as second-in-command to the owner, ensuring alignment with business vision, brand standards, compliance, and growth strategy
- Experience in fresh food, retail, or perishable goods is highly preferred
- Comfortable using stock programs, POS reports, basic spreadsheets, communication platforms (WhatsApp, Slack, email), and internal
- Clear, professional, and tactful written and verbal communication skills
- Strong people manager, ability to care deeply for people, however firm, fair, and unafraid of difficult conversations
- Has run multiple store locations or regional retail/food units
- Ability to execute strategy, not just set it
- Utterly trustworthy, someone who treats the business like their own
- Protect the company from internal losses and inefficiencies
- Skilled in dealing with retailer store managers, head office staff, and internal teams
- Problem Solver
- Calm under pressure, quick to solve stock, staffing, or retailer issues without drama
- Sees roadblocks as opportunities to improve systems
- Bonus: understands fishing industry or seafood product knowledge
DUTIES
Operational Oversight
- Ensure each counter/store is fully operational, clean, compliant, and running efficiently
- Implement and maintain SOPs across all sites (receiving, cleaning, prepping, selling, closing)
- Monitor equipment, stock levels, hygiene, and temperature logs daily
Staff Management
- Oversee store managers and key floor staff, including rostering, performance, and compliance
- Facilitate training and upskilling of counter staff
- Address HR issues sensitively and professionally (disciplinary procedures, absenteeism, motivation)
Sales & Profitability
- Monitor daily and weekly sales reports from the retailers and internal systems
- Compare performance across stores and identify underperformance causes
- Ensure correct product display, pricing, promotions, and customer service excellence
Stock & Inventory Control
- Oversee stock receiving and shrinkage
- Implement inventory control systems to prevent theft and wastage
- Ensure traceability and product integrity from vessel/supplier to customer
Liaison with Retailer Head Office and Store Management
- Be the primary contact point for Checkers, SuperSpar, and any future partners for operational queries
- Resolve disputes, stock discrepancies, equipment failures, or supply interruptions swiftly
- Work collaboratively but firmly to uphold your brand’s independence and operational integrity
Compliance & Food Safety
- Ensure compliance with NRCS, SABS, DAFF, HACCP, and retailers’ food safety standards
- Conduct or oversee internal audits and prep teams for external audits
- Stay updated on food legislation and ensure teams are briefed and compliant
Business Intelligence & Reporting
- Create monthly performance reports across all outlets (sales, stock losses, staff issues, opportunities)
- Present strategy ideas, feedback loops from staff and customers, and key data to the owner
- Keep the owner informed of all critical developments, issues, or opportunities
Expansion & Growth
- Identify opportunities for new counters or improvements within existing setups
- Support the rollout of new locations — from recruitment to systems setup to launch management
- Help design customer engagement initiatives, promotions, and seasonal campaigns
Salary: R negotiable dependent on experience
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