Western Cape: Reservations/Reception posted by Hospitality Hire

• Manage all guest reservations, enquiries, and confirmations via phone and email
• Capture bookings accurately using hotel systems (SEMPER experience advantageous)
• Handle check-ins, check-outs, billing, and payments efficiently
• Act as host and point of contact for all guest queries, feedback, and special requests
• Ensure seamless communication between departments to enhance guest satisfaction
• Support the coordination of events, weddings, and activity bookings
• Maintain the presentation and professionalism of the reception and public areas
• Manage cash floats and financial administration for Front Office and the convenience store
• Conduct room checks and assist with guest readiness before arrivals
• Attend management and departmental meetings, ensuring proactive communication
• Uphold property standards, operating procedures, and service excellence

Requirements

• Min 5 years’ experience in hotel, lodge, or resort Front Office / Reservations
• Strong knowledge of PMS systems (SEMPER advantageous)
• Excellent written and verbal communication in English (Afrikaans advantageous)
• Guest-focused, courteous, and professional at all times
• Calm under pressure with excellent problem-solving skills
• Organised and detail-oriented with strong administrative abilities
• Experience in event or group booking coordination is an advantage
• Team player who can also work independently
• Willingness to work shifts, weekends, and public holidays
• Reports directly to the General Manager or appointed relief

What’s on Offer

• Full-time, live-in position
• Competitive salary package, based on experience
• Peaceful and scenic working environment surrounded by nature
• Opportunity to grow within a respected hospitality team
• Supportive and welcoming culture focused on excellence and collaboration
• Be part of a destination that combines authentic Karoo charm with refined hospitality

This is more than a reception role , it’s an opportunity to be part of a place where every guest feels at home and every stay tells a story