Cape Town: Senior Inbound Fit Consultant posted by Professional Career Services

Job Summary

Employer Description

Inbound Tour Operator in Cape Town

Job Description

Experienced FIT Senior Travel Consultant with 5+ years of experience in Southern Africa working for an inbound DMC. The candidate must have excellent product knowledge and very good geographical familiarity of Southern Africa. We are looking for a professional person that offers high service levels at all times. The candidate should be bilingual, English & Afrikaans.

• Understanding and operating company Systems (TOUR PLAN NX SYSTEM) and WETU System
• Have good product knowledge and excellent geographical knowledge of Southern Africa
• Good communication – internal and external with agents
• Multitasking, being able to handle pressure and volume
• Skilled in designing detailed quotes for itinerary requests and revised quotes.
• Preparing Wetu Proposals when necessary
• High conversion rates & reaching targets is essential
• Quick turn-around times
• Request rates, negotiate on rates, where and when possible or required
• Ensure rates are sent to the contract/systems team to load onto NX
• Use preferred suppliers as per company policy
• Be available to attend site inspections/fam trips, educationals or networking events
• Operate all segments of tours within the set budget
• Excellent time management and very good prioritizing ability
• Important to plan carefully to meet deadlines
• Create and manage provisional bookings for all suppliers
• Be responsible for all aspects of the tours being run such as transport, accommodation, restaurants etc.
• Consultant must make sure agent`s information and tour information correspond
• Request sales updates from agents/direct clients, chase for final booking numbers and ensure we have all information to run the tour
• Ensure agents are invoiced in due time, deposits and final payments
• Responsible for all supplier invoices to be sent to accounts department as soon as booking confirms and keep track of payments for the tour
• Doing required admin in order for the finance team to do their part on your tours
• Reconciliation of tours once concluded
• Handling of complaints, assist by gathering feedback from suppliers etc. and prepare responses to be sent (when signed off by management )
• Meet given deadlines and targets
• Emergency phone duty
• Working effectively with other departments in the business, understanding the inter-departmental flows and dependency
• Assist with other projects or in other departments if and when necessary and delegated by management

Qualifications

Matric.

Travel Diploma an advantage

Skills

Tourplan essential.

Must at least 5 years` experience working for an Inbound Operator and have good knowledge of Southern Africa destinations.

Salary / Package

Negotiable depending on experience
Senior Inbound Fit Consultant position available in Western Cape, Cape Town. This job position was posted by Professional Career Services. The job has been posted as a premium ad on 2024-09-22 at 15:06:36 in the It Computer category

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