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Western Cape: Senior Technical Specialist posted by Helderberg Personnel

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Job Description

Position Summary and Primary Objectives
The Junior Technical Specialist role is to provide a single point of contact for end users to receive support within the organizations computing environment.
The Senior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; via telephone, email or remote support.

Main Duties / Key Accountabilities

  • Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
  • The position responsibility requires independent analyses, communication and problem solving.
  • Work is performed with little supervision and requires initiative and judgment.
  • To Progress/close incidents to satisfactory conclusion on the incident system.
  • Works with vendor support contacts to resolve technical problems.
  • Ensure Desktop computers interconnect seamlessly with diverse systems.
  • Work with procurement staff to purchase hardware and software.
  • Other Duties as required.

Requirements:
Qualifying Experience

  • 1-2 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016.
  • Experience supporting MacOS
  • Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.
  • Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.
  • Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.
  • Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
  • Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
  • Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
  • Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
  • Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
  • Knowledge regarding, routers (logging into a router. basic configuration)
  • Knowledge of anti-virus and virus removal.
  • Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.
  • Customer Service experience.

 Education and Training

  • Grade 12
  • A+
  • N+
  • MCITP/MCTS/MCSA
  • Other IT related certifications may be presented
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Personal Attributes and Skills Required 

  • Ability to work without supervision.
  • Good communication skills
  • Show Initiative.
  • Ability to multi task.
  • Good at problem solving.
  • Customer Service / Customer relations.
  • Ability to work in a team and support team members.
  • Rise to the occasion when presented.
  • Own car and valid drivers license.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Technician Jobs in Western Cape

In the Western Cape region of South Africa, the automotive industry is a significant sector with many opportunities for skilled technicians. Generally, the demand for trained and experienced automotive technicians remains high, driven by the constant need for maintenance and repairs in the province’s fleet of vehicles.

Typically, salaries for automotive technicians in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level technicians to earn between R30 000 and R50 000 per annum, with more senior roles potentially commanding higher salaries, often ranging from R60 000 to R100 000 or more, depending on qualifications, experience, and specific company requirements. However, these figures are only general guidelines and may not reflect the actual compensation for individual positions.

Common skills required for automotive technicians in Western Cape include mechanical aptitude, problem-solving abilities, excellent communication skills, and a strong understanding of vehicle systems and components. Additionally, many employers place a high value on technical certifications, such as those offered by the National Association of Automobile Engineers (NAFE) or the South African Bureau of Standards (SABS). Other valuable assets often include proficiency in diagnostic tools, experience with computerized engine management systems, and a basic understanding of electrical and electronic systems.

The automotive industry sector in Western Cape commonly employs technicians across various sub-sectors, including manufacturing, financial services, transportation, and government. In the manufacturing sector, for example, technicians may work on assembly lines, inspecting and maintaining vehicles to ensure they meet quality standards. In contrast, those working in the financial services sector might focus on servicing luxury vehicles owned by high-net-worth individuals or companies.

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Career development opportunities are also available for automotive technicians in Western Cape, with many employers providing training programs or career advancement schemes. Typically, technicians can progress from junior roles to senior positions, such as team leader or supervisor, after gaining several years of experience and completing relevant training or certifications.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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