Job Description
Pre-Sales Technical Support
- Collaborate with sales teams to identify customer needs and provide technical solutions.
- Give product presentations and demonstrations.
- Assist in preparing technical proposals, network diagrams, and BOMs.
- Support proof-of-concept projects and pilot installations.
Solution Design
- Design end-to-end networking and surveillance solutions using products.
- Recommend optimal configurations, firmware, and feature sets to meet client needs.
- Provide input for large-scale tenders, RFQs, and project bids.
Training C Enablement
- Deliver product and technical training to partners, resellers, and internal staff.
- Assist in creating and updating technical documentation, datasheets, and user guides.
Customer Engagement
- Attend client meetings with account managers to provide technical consultation.
- Assist with site surveys, solution sizing, and integration planning.
- Handle pre-sales technical queries via email, phone, and live demos.
Market C Product Knowledge
- Stay up to date with product updates, competitor offerings, and industry trends.
- Provide feedback to the product management team on market needs and product gaps.
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